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Bojangles Extends Hi Auto Drive-Through AI Deal

Bojangles is expanding its use of Hi Auto’s drive-through AI from a trial to long-term use, now focusing on real-world performance like order accuracy and customer experience.

1 min read
Customer supportHospitality and eventsManagementMarketing

Bojangles is extending its deployment of Hi Auto’s drive-through AI, moving the technology from a trial phase into longer-term operations. The decision shifts the focus from testing novelty to measuring sustained performance in a live restaurant environment.

The extension places emphasis on factors that matter in day-to-day service: order accuracy, handling of exceptions, coordination with employees, and the overall customer experience. As restaurant automation matures, these operational metrics are replacing initial pilot excitement as the standard for continued investment.

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