Cloud4Wi Leads AI-First Transformation With Hedy, the New AI Assistant for WiFi Experiences
Cloud4Wi adopts an AI-first approach, integrating AI into every role and project. Its new AI assistant, Hedy, launches July 22, 2025, to enhance WiFi management with smart insights.
Cloud4Wi Advances With an AI-First Transformation
Cloud4Wi, known for enterprise WiFi-based experiences, is shifting its entire organization to an AI-first approach. This means artificial intelligence is now central to its culture, daily operations, and product development. The goal is clear: enhance how businesses utilize physical locations by embedding AI deeply into every process.
This transformation is highlighted by the upcoming public beta of Hedy, an AI assistant set to launch on July 22, 2025. Hedy aims to change how WiFi services are managed by providing AI-powered insights and recommendations to improve performance and resolve issues quickly.
Embedding AI Throughout the Organization
Cloud4Wi's CEO emphasizes that this shift goes beyond technology upgrades—it reshapes the company's DNA. Every team member is expected to integrate AI thinking into their role, with all new projects required to include AI components. To support this, employees receive four hours of AI training weekly, ensuring continuous skill growth and alignment with the company’s AI objectives.
The transformation follows four key principles:
- AI as a Core Expectation: AI thinking integrated into every role.
- AI-Driven Initiatives: All new projects must feature a clear AI element.
- AI-Enhanced Performance: AI tool proficiency is part of performance evaluation.
- Empowerment Through Learning: Dedicated weekly training time for AI skills development.
Meet Hedy: AI-Powered WiFi Management
Hedy, named after Hedy Lamarr—the inventor whose work influenced wireless communication—brings AI to WiFi service management. It quickly identifies network issues and offers actionable steps to fix them, while also providing insights to optimize speed and efficiency.
Built using a multi-agent AI system and leveraging multiple large language models, Hedy will eventually perform autonomous operational tasks. The public beta offers an early look at how AI can deliver tangible improvements and ROI in managing WiFi services.
The CTO highlighted Hedy’s role in improving customer relationships by integrating AI at every touchpoint. Cloud4Wi invites users and partners to try the beta and experience this new approach firsthand.
For product developers interested in integrating AI into their workflows, continuous learning is key. Resources like Complete AI Training’s curated courses can provide valuable skill development tailored to your role.
