Global Hospitality Giant Modernizes ServiceNow Operations With 3CLogic’s AI Contact Center
A global hospitality leader upgrades its contact center with 3CLogic’s AI solution integrated into ServiceNow, enhancing automation and customer service. This centralizes operations and improves data visibility.
Global Hospitality Leader Modernizes Contact Center with 3CLogic’s AI-Powered Solution for ServiceNow
On June 18, 3CLogic announced that a major global hospitality and luxury resort organization has adopted its AI-driven contact center platform, built specifically for ServiceNow. This move is part of the company’s larger IT modernization plan to centralize operations and consolidate data.
The hospitality company previously relied on an outdated on-premise contact center system, which created data silos and limited operational visibility. With 3CLogic’s platform, the organization will gain a unified omnichannel experience for agents and administrators alike.
The integration embeds voice, digital channels, AI, and workflows directly into ServiceNow’s IT Service Management (ITSM) workspace. Leveraging ServiceNow’s single-data-model architecture, it automates manual processes and improves transparency across operations.
Key Features Enhancing Hospitality Service Management
- Automated creation of ServiceNow incidents
- Voicemail transcription to text
- Generative AI-powered call summaries
- Integrated SMS communication
These features simplify daily tasks and enhance the agent experience, enabling faster responses and better service quality. As demand grows for Voice AI and contact center solutions tailored for ServiceNow, 3CLogic plans to demonstrate its latest capabilities at upcoming ServiceNow AI Summits and World Forum events in the Americas and Europe.
About ServiceNow
ServiceNow Inc. (NYSE:NOW) offers cloud-based digital workflow solutions that improve efficiency across industries worldwide.
About 3CLogic
3CLogic provides AI-powered cloud contact center solutions that transform customer and employee experiences through patented, award-winning technology.
For hospitality and events professionals seeking to enhance service operations with AI and automation, exploring advanced contact center platforms like 3CLogic’s can be a crucial step toward streamlined workflows and improved customer satisfaction.
