IIHM sets global benchmark by blending AI, education, and Indian values in hospitality

IIHM Earns Top Honour by Fusing AI, Education & Indian Values in Hospitality

Can India lead the global hospitality sector through AI and education? The International Institute of Hotel Management (IIHM) says yes—and their recent achievements show how.

A Pioneer in Hospitality Education

As the hospitality industry evolves with technology and changing customer needs, IIHM is not just keeping up—they are setting the pace. At the Education Summit 2025 in New Delhi, IIHM received the prestigious Excellence in Global Hospitality Education award. The accolade was presented by Union Education Minister Dharmendra Pradhan, who highlighted IIHM’s global vision and its role in reshaping hospitality training in India.

Minister Pradhan noted, “IIHM has redefined hospitality education in India by building global pathways from Indian classrooms.” This recognition reflects IIHM’s commitment to nurturing talent while promoting India’s cultural strengths through hospitality leadership.

IIHM Chairman Dr. Suborno Bose, known for modernizing hospitality education in India, accepted the award on behalf of the institute’s New Delhi campus. Dr. Bose emphasizes that hospitality education should evolve through innovation and inclusivity. “This recognition confirms our vision of inclusive, future-focused education that merges tradition with technology,” he said. It strengthens their goal to position India as a global hospitality education hub.

Blending AI with Hospitality: India’s Unique Advantage

A key factor behind IIHM’s success is its early adoption of Artificial Intelligence (AI) in hospitality education and research. While many institutions are still exploring how to use technology, IIHM has taken the lead under Dr. Bose’s direction.

In 2024, Dr. Bose authored Harmonizing Human Touch and AI in Tourism & Hospitality, a book exploring how AI can be integrated ethically into hospitality without losing the personal connection. Launched by Union Tourism Minister Gajendra Singh Shekhawat at the Bharat 24 Summit in Goa, the book was praised as a “visionary roadmap” blending technology, ethics, and culture—areas where India has much to contribute globally.

Global Collaborations: Building an Inclusive AI Learning Network

IIHM is also driving global cooperation through the Global Knowledge Sharing Declaration on AI in Hospitality Education. This initiative unites institutions and industry leaders from over 60 countries to create an open-source, neutral knowledge base focused on AI in hospitality education.

The goal is to keep AI learning accessible and inclusive, avoiding commercial restrictions and promoting shared best practices. This approach challenges the exclusivity typical in hospitality education and offers a collaborative path forward.

NamAIste: India’s Generative AI Platform for Hospitality

One of IIHM’s standout innovations is NamAIste, the world’s first generative AI platform built specifically for the hospitality sector. Developed with Entiovi Technologies, this domain-specific Large Language Model supports education, operations, and research in hospitality management.

NamAIste debuted at the Young Chef Olympiad in Goa and had its official launch in Delhi. Dr. Bose calls it “India’s gift to the global hospitality world”—a practical AI solution made in India for worldwide use. This initiative highlights India’s growing technological expertise and ambition to lead in hospitality innovation.

Implications for India’s Startup and EdTech Scene

Though IIHM is an educational institute, its agile, innovative approach aligns closely with startup culture. Its success demonstrates how traditional sectors like hospitality can integrate deep tech and AI effectively.

IIHM’s model offers valuable lessons: combining established values with new technology, thinking globally while leveraging Indian strengths, and shaping policy and innovation together. With government support for educational internationalization and tech-driven growth, IIHM’s story is a blueprint for Indian institutions aiming for global impact.

Shaping a New Global Identity for India

IIHM’s work—spanning policy development, AI tools, global partnerships, and soft power—shows what modern Indian institutions can achieve. By building skilled hospitality leaders with a blend of technology and tradition, IIHM is helping create a fresh narrative for India on the global stage.

For hospitality and events professionals, this evolution means new opportunities to engage with AI-enhanced training and global networks rooted in Indian culture and values.

Explore more about AI in education and hospitality through resources like Complete AI Training’s latest courses designed to equip professionals with relevant AI skills.