Kazakhstan has made 50 government services available through eGov GPT, a chat-based system that lets citizens request services without visiting a Public Service Center (PSC). First Vice Minister of Artificial Intelligence and Digital Development Rostislav Konyashkin announced the milestone on Aug. 26 during the unveiling of the Action Plan for the Digital Qazaqstan strategy at the Alem.ai International Center for Artificial Intelligence.
The service works like a conversational AI assistant. Citizens describe what they need and complete the process through chat, rather than filling out forms or visiting offices in person.
"If you use ChatGPT or other agents, you can simply communicate with it in the same way and receive government services," Konyashkin said.
Shifting away from in-person visits
The move is part of a broader push to make government services proactive and digital. The shift is already visible in foot traffic: citizen visits to PSCs fell 30% in the first half of 2026 compared with the same period in 2025.
Konyashkin said the ministry has focused on the top 10 government services, which account for 79-80% of all citizen traffic. At least 150 more services are expected to launch through eGov GPT by the end of 2026. More than 20,000 services had already been delivered through the new format at the time of the announcement.
AI inside government agencies
Government employees are also using AI to process documents and large volumes of information. Konyashkin said workers cannot use AI models that process data on servers outside Kazakhstan, so the country launched a supercomputer that keeps official data processing within its borders.
"Now we can safely process official correspondence and documents. Already, artificial intelligence helps create summaries of letters, analyse large volumes of requests, prepare reports and presentations, and provide translation," he said.
The transition mirrors earlier adoption of digital documents and services, which initially faced public skepticism before becoming routine. The government later integrated some services into banking and mobile apps because citizens already used those platforms regularly.
"We are looking for the simplest way to reach our citizens and show them new opportunities through the ecosystems and mechanisms that are already available to them," Konyashkin said.
Why this matters for government professionals
Kazakhstan's approach offers a working model for public-sector AI adoption: start with high-volume services, keep data on domestic infrastructure, and meet citizens through channels they already use. The 30% drop in PSC visits shows that chat-based service delivery can reduce administrative burden quickly - a relevant benchmark for government teams planning similar digital transitions.
For government professionals, the key takeaway is operational. The eGov GPT rollout prioritizes the services that generate the most traffic, which maximizes impact per unit of effort. The domestic data-processing requirement also highlights a practical constraint that many public agencies will face: AI adoption must work within data sovereignty rules, not around them. Training programs like AI for Government cover these implementation patterns, and ChatGPT courses can help staff understand the conversational interfaces citizens now expect.
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