Jordan's Minister of State for Public Sector Development, Badria Al-Balbisi, said artificial intelligence has become part of how governments operate and will change how public services are delivered and decisions are made. She called for early preparation to ensure AI is used effectively and responsibly across the public sector.
Al-Balbisi said preparedness goes beyond providing technology. It also means equipping employees and government leaders with the skills needed to understand AI tools and use them appropriately. A competency framework now identifies the knowledge and skills government employees need in AI based on their work and responsibilities, allowing training programs to be tailored to specific needs.
AI in government operations
The government modernization program includes a dedicated component for emerging technologies, including AI, Al-Balbisi said during an interview in the second cycle of the "Artificial Intelligence for Government Leaders" program. That component focuses on smart digital systems covering all stages of administrative decision-making, particularly legislation - including its organization and management, identifying duplication and overlap, and facilitating legislative amendments.
For public sector professionals, this means AI training is becoming a practical requirement rather than an optional skill. Programs like AI Learning Path for Policy Makers address the specific decision-making and legislative processes Al-Balbisi described.
Skills strategy and citizen services
Jordan has launched a Future Skills Strategy and developed new programs at the Jordanian Academy for Public Administration to change how learning and professional development work. These include a service management system that oversees operations and monitors transaction efficiency, plus the "Citizen Voice" system, which uses big data analytics to process between 50% and 70% of complaints and requests automatically.
The "Artificial Intelligence for Government Leaders" program covers six interconnected areas: AI fundamentals for decision-makers, responsible AI governance, institutional readiness, AI-powered government services, innovation systems and public-private partnerships, and the broader economic impacts of AI.
Why this matters for government employees
Government workers who understand AI tools and their limits will be better positioned as agencies automate routine tasks like complaint processing and legislative review. The competency framework Al-Balbisi described means training will target specific job functions, not generic AI awareness. Employees who develop these skills now - through resources like AI for Government training - will have an advantage as these systems roll out across ministries and public agencies.
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