Scottish Widows Teams Up with Sprout.ai to Streamline Insurance Claims with AI

Scottish Widows Teams Up with Sprout.ai to Speed Up Insurance Claims

Scottish Widows, part of Lloyds Banking Group, has started a pilot project with Sprout.ai, an insurance automation company, to apply artificial intelligence (AI) in life and critical illness insurance claims and underwriting.

This pilot uses AI combined with natural language processing (NLP) to reduce claims processing times and simplify the handling of complex medical documents. It also helps underwriters by quickly summarising large medical files, enabling faster decision-making.

The partnership aims to improve the claims experience for thousands of customers across the UK by automating routine tasks and exploring further ways to streamline the claims process.

Benefits for Claims Handlers and Customers

Roi Amir, CEO of Sprout.ai, highlighted that AI is central to upcoming changes in the insurance sector. He emphasized that automation should focus not just on efficiency but also on delivering better customer outcomes.

David Russell, Senior Manager of Claims and Underwriting Strategy at Scottish Widows, explained that making a claim can be stressful. Using AI and NLP allows claims handlers to concentrate on providing empathetic support, as the technology takes care of routine processing.

About Sprout.ai

Sprout.ai is a technology company focused on transforming insurance claims with AI. Its products help insurers process claims faster and more accurately, allowing human handlers to focus on customer care and support.

About Scottish Widows

• Founded in 1815, part of Lloyds Banking Group, the UK’s largest digital bank and financial services group.
• Manages over £232 billion in assets and serves more than 10 million customers.
• Offers a wide range of products including pensions, annuities, life cover, critical illness, income protection, savings, and investments.
• More than 2 million customers access Scottish Widows through Lloyds Bank and Scottish Widows apps, as well as independent financial advisers.
• The Scottish Widows Platform supports over 18,000 advisers and 5,400 advice firms managing pensions and investments for nearly 166,000 clients.

This collaboration signals a move toward greater use of AI in insurance claims and underwriting, reducing manual workload and improving service quality.

For insurance professionals interested in AI applications and automation in claims processing, exploring relevant AI automation courses can provide valuable insights and skills.