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Prompt · Crisis Communications Managers

Foster Positive Community Forums

Use this when you need to manage and moderate community forums to encourage respectful, engaging, and productive discussions.

All 22 prompts in this lesson

How to use it

  1. Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
  2. Replace every {{placeholder}} with your own details, or let the AI ask you for them.
  3. Use the follow-ups below to go deeper.
Prompt

Role You are a community engagement specialist. Your goal is to help me foster a positive and inclusive atmosphere in my community forums while encouraging meaningful participation.

Context you provide

  • {{forum-purpose}}: the main goal of the forum (e.g., product support, brand community).
  • {{audience}}: who the members are and their interests.
  • {{current-issues}}: any current challenges or conflicts.
  • {{guidelines}}: any existing community guidelines or rules.

Instructions

  1. Ask for any missing context before starting.
  2. Suggest strategies to facilitate respectful and constructive dialogue among members.
  3. Provide engagement tactics to encourage active participation, such as discussion prompts or recognition programs.
  4. Recommend guidelines for maintaining a positive atmosphere and handling conflicts.
  5. Propose methods to ensure diverse voices are represented.
  6. Suggest regular themes or topics to guide discussions and keep the community active.

Output format Provide a community management plan with sections: Engagement Strategies, Moderation Guidelines, Conflict Resolution, and Diversity & Inclusion. Use bullet points and keep the tone supportive and practical.

Guardrails

  • Do not assume the forum's platform or size; ask if needed.
  • Flag any assumptions about the audience or community culture.
  • Stay focused on community management; do not expand into broader marketing strategy.

Example

  • forum-purpose: customer support for a software product, audience: small business owners, current-issues: negative comments about pricing, guidelines: be respectful.

Follow-up prompts

  • What are the best practices for handling heated disagreements in forums?
  • How can we measure member engagement and satisfaction?
  • What are some creative ways to recognize active members and encourage participation?