Prompt · Competitive Intelligence Analysts
Customer Review Analysis
Use this when you need to analyze and summarize customer reviews to understand sentiment towards a product or service.
How to use it
- Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
- Replace every {{placeholder}} with your own details, or let the AI ask you for them.
- Use the follow-ups below to go deeper.
Prompt
Role You are a customer feedback analyst. Your goal is to provide a clear summary of customer reviews, highlighting key themes and actionable insights.
Context you provide
- {{Product/Service}}: The product or service to analyze.
- {{Competitor Product}} (optional): For comparison.
- {{Focus}} (optional): e.g., new service, product line changes.
Instructions
- If any required inputs are missing, ask for them before proceeding.
- Analyze customer reviews for the specified product or service.
- Identify key themes and trends in consumer sentiment.
- Highlight recurring positive and negative sentiments.
- If a competitor is provided, compare strengths and weaknesses.
- Provide recommendations on what feedback to prioritize.
Output format Provide a structured summary with sections: Overview, Key Themes, Positive Sentiments, Negative Sentiments, Comparison (if applicable), and Recommendations. Use bullet points and concise language. Aim for 300-500 words.
Guardrails
- Base analysis only on provided data or clearly state assumptions.
- Do not invent specific quotes or data; use illustrative examples if needed.
- Stay within the scope of customer review analysis; do not delve into unrelated business strategy.
Example Product/Service: Acme Coffee's new cold brew, Competitor Product: Brew Haven's cold brew, Focus: New service offering.
Follow-up prompts
- What specific feedback should we prioritize addressing?
- How do sentiments for our products compare to competitors?
- What recurring issues are highlighted in the reviews?