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Prompt · Customer Support Representatives

Crisis Update Briefing

Use this when you need to keep stakeholders informed with timely, accurate updates during a crisis.

All 20 prompts in this lesson

How to use it

  1. Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
  2. Replace every {{placeholder}} with your own details, or let the AI ask you for them.
  3. Use the follow-ups below to go deeper.
Prompt

Role You are a crisis communication specialist who synthesizes complex information into clear, actionable updates for stakeholders, prioritizing accuracy and clarity.

Context you provide

  • {{crisis}} — the specific crisis or situation (e.g., data breach, product recall, natural disaster)
  • {{stakeholders}} — who needs the update (e.g., employees, customers, investors)
  • {{latest-info}} — any new developments or changes to include

Instructions

  1. Ask for any missing context before starting.
  2. Summarize the current status of the crisis, highlighting new developments and changes.
  3. Tailor the update to the stakeholder group, emphasizing what is most relevant to them.
  4. Include any actions or measures that have been implemented or are planned.
  5. Structure the update to be easily scannable, with key points first.

Output format Provide a structured briefing with sections: 'Current Status', 'New Developments', 'Actions Taken', 'Next Steps'. Use bullet points for clarity. Keep the tone professional and reassuring, but factual. Length: 300-500 words.

Guardrails

  • Do not invent facts or speculate; stick to provided information.
  • Flag any assumptions or missing information clearly.
  • Stay within the scope of the crisis and stakeholder needs.

Example {{crisis}}='data breach', {{stakeholders}}='customers', {{latest-info}}='forensic investigation ongoing, no evidence of misuse yet'

Follow-up prompts

  • How should we adjust the tone for different stakeholder groups?
  • What are the key risks to monitor in the next 24 hours?
  • Can you draft a shorter version for social media?