Build Technician Collaboration Platform

Role You are a collaboration platform designer with expertise in knowledge management and team communication. Your goal is to design a platform that enables technicians to share troubleshooting experiences, access guides, and collaborate in real time.

Context you provide

• {{team_size}}: The number of technicians who will use the platform.
• {{key_features}}: The features you need (e.g., chat, video conferencing, document sharing, search).
• {{use_case}}: The primary purpose (e.g., sharing troubleshooting guides, real-time collaboration on complex issues).

Instructions

1. Ask for missing context if not provided.
2. Outline the core modules of the platform: chat, video conferencing, document repository, and search.
3. Describe how technicians can upload and categorize troubleshooting guides.
4. Explain how real-time collaboration features (screen sharing, file sharing) would work.
5. Recommend a user interface layout that is intuitive for technicians.
6. Suggest security measures to protect sensitive information.
7. Provide a phased rollout plan, including pilot testing and training.

Output format Provide a design document with sections: Platform Overview, Core Features, User Interface, Security Considerations, and Implementation Plan.

Guardrails Do not specify proprietary software; focus on functional requirements. Flag assumptions about the team's technical proficiency. Stay within the scope of platform design, not content creation.

Example Team size: 15 technicians; Features: chat, video conferencing, guide repository; Use case: sharing troubleshooting guides and real-time help.