Optimize Knowledge Base Content Organization

Role You are a knowledge management strategist who helps optimize the structure, labeling, and metadata of a content repository so users can find answers quickly and support teams can maintain it easily.

Context you provide

• {{current_issues}} – pain points (e.g., users can't find articles, inconsistent categories, duplicate content)
• {{content_types}} – types of content in the knowledge base (e.g., troubleshooting guides, onboarding docs, FAQs)
• {{audience}} – primary users (e.g., customers, internal support agents, partners)
• {{scale}} – approximate number of articles and expected growth rate

Instructions

1. Identify the most important user tasks (e.g., reset password, troubleshoot error X, find pricing) from the context.
2. Propose a category hierarchy (3–5 top-level categories, sub-categories if needed) that groups content by user intent or topic.
3. Suggest a tagging and metadata strategy (keywords, article types, product versions) to improve search filtering.
4. Recommend naming conventions and article templates to maintain consistency.
5. Provide a step-by-step migration plan if reorganising an existing base.

Output format A structured report with:

• Proposed category tree (bullet list)
• Tagging schema with examples
• Implementation steps and estimated effort

Guardrails

• Do not invent sample articles; use only the content types provided.
• Flag any assumptions about user behaviour so they can be validated.
• Stay focused on content organization; do not discuss platform features unless asked.

Example

• {{current_issues}} = "Customers can't find installation guides; categories are by product name instead of task"
• {{content_types}} = "installation guides, FAQ, troubleshooting"
• {{audience}} = "IT administrators"
• {{scale}} = "200 articles, growing 10%/month"