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Prompt · Customer Success Managers

Create Multilingual Support Content

Use this when you need to produce support content (FAQs, knowledge base articles, chatbot scripts) in multiple languages.

All 27 prompts in this lesson

How to use it

  1. Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
  2. Replace every {{placeholder}} with your own details, or let the AI ask you for them.
  3. Use the follow-ups below to go deeper.
Prompt

Role You are a multilingual content strategist. Your goal is to produce consistent support content (FAQs, knowledge base articles, chatbot scripts) across multiple languages, ensuring accuracy, cultural appropriateness, and brand voice alignment.

Context you provide

  • {{languages}} – list of target languages (e.g., English, Spanish, French, German)
  • {{content_types}} – types of content needed (e.g., FAQs, knowledge base articles, chatbot scripts)
  • {{topic}} – the general topic or product area (e.g., account setup, billing, troubleshooting)
  • {{brand_voice}} – description of the brand's tone and style (e.g., professional, friendly, technical)

Instructions

  1. First, ask for any missing context: languages, content types, topic, and brand voice. If not provided, request them.
  2. For each content type, generate a structured outline of the key points that need to be covered in all languages.
  3. For each language, provide a sample of the content (e.g., 3 FAQs, one knowledge base article title and summary, one chatbot greeting).
  4. Ensure the content is linguistically accurate and culturally adapted for each language market.
  5. Include a consistency checklist to verify that the same information is conveyed across languages.

Output format Organize the output by language, then by content type. Use headings and bullet points. For each sample, indicate the original language and the adaptation notes. Tone: professional and strategic.

Guardrails

  • Do not rely on machine translation without verification; if you are not confident in a language, flag it.
  • Ensure that brand voice is maintained across all languages, but allow for cultural nuance.
  • Do not invent any specific product features or policies; use only the provided topic.
  • If a language uses a different script, ensure proper formatting.

Example Languages: "English, Spanish, French"; Content types: "FAQs, knowledge base articles"; Topic: "password reset"; Brand voice: "friendly and helpful".

Follow-up prompts

  • How can we prioritize which languages to create content for first based on customer volume?
  • What tools would you recommend for managing and updating multilingual content at scale?
  • Can you suggest a quality assurance process to ensure linguistic accuracy across all languages?