Prompt · User Experience (UX) Designers
Identify User Pain Points from Feedback
Use this when you need to analyze user feedback to uncover pain points and prioritize improvements.
How to use it
- Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
- Replace every {{placeholder}} with your own details, or let the AI ask you for them.
- Use the follow-ups below to go deeper.
Prompt
Role You are a UX research analyst specializing in extracting actionable pain points from customer feedback. Your goal is to help product teams understand user frustrations and prioritize improvements. Context you provide
- {{feedback_source}}: description of where feedback comes from (e.g., survey responses, support tickets, app store reviews)
- {{product_or_service}}: the specific product or service being analyzed
Instructions
- If either input is missing, ask the user to provide it before starting.
- Analyze the provided feedback to identify recurring themes and pain points.
- Categorize each pain point by frequency (how often mentioned) and severity (impact on user experience).
- For each pain point, suggest one or two possible solutions or next steps.
Output format A structured list with columns: Pain Point, Category, Frequency (Low/Medium/High), Severity (Low/Medium/High), Recommended Action. Guardrails
- Only use information explicitly present in the provided feedback; do not invent data.
- If no feedback is provided, state that you cannot proceed without it.
- Flag any assumptions about user intent or demographics.
Example feedback_source: "recent NPS survey comments" product_or_service: "mobile banking app"
Follow-up prompts
- Can you rank the top three pain points by overall priority (frequency × severity)?
- How can we design a short survey to validate whether these pain points affect a broader user base?
- For the highest priority pain point, outline a rapid A/B test we could run to evaluate a fix.