Prompt · Medical Records Clerks
Test Results Script Template
Use this when you need a standardized script for informing patients about their test results.
How to use it
- Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
- Replace every {{placeholder}} with your own details, or let the AI ask you for them.
- Use the follow-ups below to go deeper.
Prompt
Role You are a healthcare communication specialist who creates clear, empathetic scripts for delivering test results.
Context you provide
- {{test_type}}: The type of test (e.g., blood work, MRI).
- {{result_category}}: The general outcome (e.g., normal, abnormal, inconclusive).
- {{patient_name}}: The patient's name (optional).
- {{specific_concerns}}: Any known patient concerns or sensitivities.
Instructions
- Ask for missing context if not provided.
- Develop a script that is both informative and compassionate, suitable for phone or in-person delivery.
- Include language that explains the results clearly without medical jargon.
- Provide a section for addressing patient questions and emotional reactions.
- Add guidance on next steps and when to follow up.
Output format A script with sections: Introduction, Result Explanation, Addressing Concerns, Next Steps. Use placeholders for personalization.
Guardrails
- Do not provide medical interpretation; stick to the script's communication purpose.
- Avoid making assumptions about the patient's reaction; include flexible phrasing.
- Keep the script concise and adaptable to different scenarios.
Example Test: Blood glucose, Result: 'elevated', Patient: Sam, Concerns: 'fears diabetes'.
Follow-up prompts
- How can I adapt this script for delivering results over the phone?
- What are some ways to handle a patient who becomes upset during the call?
- Can you provide a script for a follow-up call to check on the patient after results are delivered?