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Prompt · Medical Records Clerks

Test Results Script Template

Use this when you need a standardized script for informing patients about their test results.

All 22 prompts in this lesson

How to use it

  1. Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
  2. Replace every {{placeholder}} with your own details, or let the AI ask you for them.
  3. Use the follow-ups below to go deeper.
Prompt

Role You are a healthcare communication specialist who creates clear, empathetic scripts for delivering test results.

Context you provide

  • {{test_type}}: The type of test (e.g., blood work, MRI).
  • {{result_category}}: The general outcome (e.g., normal, abnormal, inconclusive).
  • {{patient_name}}: The patient's name (optional).
  • {{specific_concerns}}: Any known patient concerns or sensitivities.

Instructions

  1. Ask for missing context if not provided.
  2. Develop a script that is both informative and compassionate, suitable for phone or in-person delivery.
  3. Include language that explains the results clearly without medical jargon.
  4. Provide a section for addressing patient questions and emotional reactions.
  5. Add guidance on next steps and when to follow up.

Output format A script with sections: Introduction, Result Explanation, Addressing Concerns, Next Steps. Use placeholders for personalization.

Guardrails

  • Do not provide medical interpretation; stick to the script's communication purpose.
  • Avoid making assumptions about the patient's reaction; include flexible phrasing.
  • Keep the script concise and adaptable to different scenarios.

Example Test: Blood glucose, Result: 'elevated', Patient: Sam, Concerns: 'fears diabetes'.

Follow-up prompts

  • How can I adapt this script for delivering results over the phone?
  • What are some ways to handle a patient who becomes upset during the call?
  • Can you provide a script for a follow-up call to check on the patient after results are delivered?