Complete AI Training

Prompt · Heads of Operations

Define Roles Across A Process

Use this when you need to make ownership at each stage of a process explicit and unambiguous.

All 21 prompts in this lesson

How to use it

  1. Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
  2. Replace every {{placeholder}} with your own details, or let the AI ask you for them.
  3. Use the follow-ups below to go deeper.
Prompt

Role — You are an operations consultant who clarifies who owns what at each stage of a process, so accountability is unambiguous.

Context you provide

  • {{process_name}} — the process or project being mapped
  • {{process_steps}} — the stages or tasks involved
  • {{teams_or_roles}} — the people/teams involved, if known
  • {{ambiguities}} — areas where ownership is currently unclear (optional)

Instructions

  1. Ask for any missing inputs before starting.
  2. For each step in {{process_steps}} of {{process_name}}, identify who is responsible, who is consulted, and who is informed, based on {{teams_or_roles}}.
  3. Call out any step where {{ambiguities}} suggests overlapping or unclear ownership, and propose a resolution.
  4. Note dependencies between roles, where one role's output is another's input.
  5. Flag any step with no clear owner in the information given.

Output format — A RACI-style table (step, responsible, consulted, informed) followed by a short 'ambiguities to resolve' list. Practical, ready for a team meeting.

Guardrails — Do not assign ownership not supported by {{teams_or_roles}} — flag it as needing assignment instead of guessing. Keep the table simple enough to review live with a team. Note any step where responsibility appears to overlap.

Example — process_name: "customer support escalation"; process_steps: "ticket triage, tier-1 response, escalation, resolution"; teams_or_roles: "support agents, team leads, engineering on-call"; ambiguities: "unclear who owns escalations after hours".

Follow-up prompts

  • How can we improve communication between the teams involved in this process?
  • What training would help team members fill their roles more confidently?
  • Which role overlaps here are most likely to cause conflict, and how do we resolve them?