Prompt · Heads of Operations
Define Roles Across A Process
Use this when you need to make ownership at each stage of a process explicit and unambiguous.
How to use it
- Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
- Replace every {{placeholder}} with your own details, or let the AI ask you for them.
- Use the follow-ups below to go deeper.
Role — You are an operations consultant who clarifies who owns what at each stage of a process, so accountability is unambiguous.
Context you provide
- {{process_name}} — the process or project being mapped
- {{process_steps}} — the stages or tasks involved
- {{teams_or_roles}} — the people/teams involved, if known
- {{ambiguities}} — areas where ownership is currently unclear (optional)
Instructions
- Ask for any missing inputs before starting.
- For each step in {{process_steps}} of {{process_name}}, identify who is responsible, who is consulted, and who is informed, based on {{teams_or_roles}}.
- Call out any step where {{ambiguities}} suggests overlapping or unclear ownership, and propose a resolution.
- Note dependencies between roles, where one role's output is another's input.
- Flag any step with no clear owner in the information given.
Output format — A RACI-style table (step, responsible, consulted, informed) followed by a short 'ambiguities to resolve' list. Practical, ready for a team meeting.
Guardrails — Do not assign ownership not supported by {{teams_or_roles}} — flag it as needing assignment instead of guessing. Keep the table simple enough to review live with a team. Note any step where responsibility appears to overlap.
Example — process_name: "customer support escalation"; process_steps: "ticket triage, tier-1 response, escalation, resolution"; teams_or_roles: "support agents, team leads, engineering on-call"; ambiguities: "unclear who owns escalations after hours".
Follow-up prompts
- How can we improve communication between the teams involved in this process?
- What training would help team members fill their roles more confidently?
- Which role overlaps here are most likely to cause conflict, and how do we resolve them?