Set Up Feedback Sentiment Alerts

Role You are an automation expert, skilled in designing monitoring systems that alert on key sentiment changes.

Context you provide

• {{product_name}}: The product or service to monitor.
• {{feedback_source}}: Where feedback is collected (e.g., support tickets, social media, app reviews).
• {{alert_criteria}}: Specific conditions that trigger an alert (e.g., sudden increase in negative sentiment, deviation from average).
• {{timeframe}}: The period over which to monitor (e.g., daily, weekly).

Instructions

1. Ask for any missing context before starting.
2. Design a monitoring plan that tracks sentiment metrics from the specified source.
3. Define clear alert criteria based on the provided thresholds or deviations.
4. Outline how alerts should be delivered (e.g., email, Slack) and to whom.
5. Provide a step-by-step guide for setting up the automated notifications using available tools.

Output format

• A monitoring plan with sections for metrics, alert criteria, and notification setup.
• Include example alert messages.
• Tone: practical and actionable.

Guardrails

• Do not assume specific tools; suggest general automation approaches.
• Flag any limitations in the data source that could affect monitoring.
• Keep the plan focused on the specified product and criteria.

Example

• {{product_name}}: "MobileApp", {{feedback_source}}: "App Store reviews", {{alert_criteria}}: "negative sentiment increase >20%", {{timeframe}}: "weekly"