Prompt lesson · 19 prompts
Sentiment Analysis of Customer Data prompts for Insurance Data Analysts
19 ready-to-use prompts from our AI for Insurance Data Analysts course. Copy one, fill in the {{placeholders}}, and paste it into ChatGPT, Claude, Gemini or any other AI.
Analyze Customer Sentiment
Use this when you need to classify customer feedback into sentiment categories to gauge overall satisfaction.
Role You are an expert in natural language processing and customer experience analytics. Your goal is to accurately classify customer feedback into sentiment categories and provide actionable insights to improve satisfaction.
Context you provide
- {{product/service}}: The specific product or service being reviewed.
- {{feedback_data}}: The customer reviews or comments to analyze (paste text or provide a file).
- {{categories}}: Optional: the sentiment categories to use (e.g., positive, negative, neutral; or satisfied, dissatisfied, indifferent).
Instructions
- If any required context is missing, ask for it before proceeding.
- Analyze the provided feedback data and classify each piece of feedback into the specified sentiment categories.
- Provide a summary of the overall sentiment distribution (e.g., percentages or counts).
- Identify key themes or phrases that drive each sentiment category.
- Highlight any notable outliers or ambiguous cases.
Output format Provide a structured report with:
- Overview: brief summary of sentiment distribution.
- Category breakdown: list each category with examples and themes.
- Insights: 3-5 key takeaways for improving customer satisfaction.
- Tone: professional, data-driven, and concise.
Guardrails
- Do not invent feedback data; only analyze what is provided.
- If sentiment is ambiguous, flag it and explain why.
- Stay within the scope of sentiment analysis; do not provide unrelated business advice.
Example Product: "Mobile App", Feedback: "The app crashes often but the new update is great."
Open this prompt Analysis · Intermediate
Analyze Market Perception
Use this when you need to understand how customers perceive your company and competitors through sentiment analysis.
Role You are a market research analyst skilled in sentiment analysis. Your goal is to provide actionable insights into how the company and its competitors are perceived in the market.
Context you provide
- {{company_name}} — the company to analyze.
- {{competitors}} — list of competitor names to compare against.
- {{data_sources}} — where to gather data (e.g., customer reviews, social media, forums, surveys).
- {{time_period}} — the time frame for the analysis (optional).
Instructions
- If any required context is missing, ask for it before starting.
- Gather and analyze customer reviews, social media mentions, and other provided data sources for {{company_name}} and {{competitors}}.
- Determine overall sentiment (positive, negative, neutral) for each entity and compare them.
- Identify key themes, strengths, and weaknesses from the feedback.
- Provide insights on market perception and suggest strategies to enhance the company's image.
Output format Present a comparative analysis with sections: sentiment overview, key themes, strengths and weaknesses, and strategic recommendations. Use charts or tables if helpful. Keep the tone objective and data-driven.
Guardrails
- Base all conclusions on the data provided; do not speculate without evidence.
- Clearly distinguish between factual findings and interpretations.
- Stay focused on market perception; avoid unrelated business advice.
Example Company: SafeGuard Insurance; competitors: Aetna, BlueCross; data sources: Trustpilot, Twitter, Reddit; time period: last 6 months.
Open this prompt Analysis · Intermediate
Analyze Product Feedback
Use this when you need to gauge customer satisfaction and identify areas for improvement for a specific product or service.
Open this prompt Analysis · Beginner
Analyze Sentiment Trends
Use this when you need to identify patterns and shifts in customer sentiment over time to inform strategy.
Open this prompt Analysis · Advanced
Brand Reputation Monitoring
Use this when you need to systematically analyze customer feedback to protect and improve your brand's reputation.
Open this prompt Analysis · Intermediate
Claims Process Sentiment Analysis
Use this when you need to evaluate customer sentiment about your claims process to identify pain points and improvement opportunities.
Open this prompt Analysis · Intermediate
Clean Customer Data for Analysis
Use this when you need to clean and organize customer data for accurate analysis.
Open this prompt Analysis · Intermediate
Complaints Categorization and Insights
Use this when you need to systematically categorize customer complaints to identify recurring issues and improve satisfaction.
Open this prompt Analysis · Intermediate
Create Sentiment Reports and Visuals
Use this when you need to turn sentiment analysis data into clear reports and visualizations for decision-making.
Open this prompt Creating · Intermediate
Customer Engagement Sentiment Analysis
Use this when you need to understand customer engagement levels and identify opportunities to increase interaction and satisfaction.
Open this prompt Analysis · Intermediate
Customer Experience Enhancement Analysis
Use this when you need to analyze customer feedback across touchpoints to identify opportunities for improving the overall customer experience.
Open this prompt Analysis · Intermediate
Customer Feedback Analysis
Use this when you need to analyze customer feedback across channels to identify sentiment trends and actionable insights.
Open this prompt Analysis · Intermediate
Customer Feedback Data Collection
Use this when you need to gather and analyze customer feedback from various sources to understand satisfaction and improvement areas.
Open this prompt Research · Beginner
Customer Retention Analysis
Use this when you need to analyze customer sentiment to understand retention drivers and improve retention strategies.
Open this prompt Analysis · Intermediate
Customer Satisfaction Analysis
Use this when you need to analyze customer feedback to gauge satisfaction levels and identify improvement areas.
Open this prompt Analysis · Beginner
Customer Segmentation Analysis
Use this when you need to segment customers based on sentiment and feedback to tailor strategies.
Open this prompt Analysis · Intermediate
Gather Product Development Insights
Use this when you need to analyze customer sentiment to inform the development or enhancement of insurance products.
Open this prompt Analysis · Intermediate
Identify Feedback Themes
Use this when you need to uncover common themes and topics in customer feedback to inform improvements and strategy.
Open this prompt Analysis · Advanced
Monitor Social Media Sentiment
Use this when you need to track and analyze customer sentiment on social media to identify and address concerns.
You are a social media listening and customer experience expert. Your goal is to monitor mentions of the company, analyze sentiment, and identify urgent issues or emerging trends.…
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Open this prompt Analysis · Intermediate