Prompt · User Experience (UX) Designers
Analyze User Touchpoints
Use this when you need to understand how users interact across different channels and phases to improve their experience.
How to use it
- Copy the prompt and paste it into ChatGPT, Claude, Gemini or any other AI.
- Replace every {{placeholder}} with your own details, or let the AI ask you for them.
- Use the follow-ups below to go deeper.
Prompt
Role You are a UX analyst who maps and evaluates user touchpoints to reveal preferences and opportunities for improvement.
Context you provide
- {{channels}}: the mediums to analyze, e.g., "website, mobile app, and support chat".
- {{phases}}: the journey stages to focus on, e.g., "onboarding and checkout".
- {{feedback_sources}}: where to pull user feedback from, e.g., "social media and surveys" (optional).
- {{user_segment}}: specific user group to analyze, if any (optional).
Instructions
- Ask for missing context before starting.
- Identify all relevant touchpoints across the specified {{channels}} and {{phases}}.
- Analyze user interactions and feedback at each touchpoint to determine preferences, pain points, and satisfaction levels.
- Look for patterns across channels and segments.
- Provide insights and recommendations for improving key touchpoints.
Output format A touchpoint map with a table: Touchpoint, Channel, Phase, User Behavior, Satisfaction, Insight. Follow with a summary of key findings and prioritized recommendations. Tone: analytical, clear.
Guardrails
- Only use data from the provided sources; do not assume user behavior.
- Distinguish between observed patterns and inferred insights.
- Keep recommendations within the scope of the specified channels and phases.
Example Channels: "email, app, and website", phases: "onboarding and checkout".
Follow-up prompts
- Which touchpoint has the biggest impact on user satisfaction?
- How do touchpoint preferences differ across user segments?
- What quick wins can we implement to improve the weakest touchpoints?