Skills for your AI
Guides social media managers through crisis management phases—monitoring, response drafting, planning, escalation, training, tool selection, recovery, and post-crisis analysis. Use when a crisis is active or suspected, when drafting crisis content or holding s
Builds crisis communication and customer success playbooks — plans, stakeholder maps, training, monitoring, escalation workflows, customer messaging, and post-crisis evaluations. Use when a CSM needs crisis planning, risk assessment, escalation design, custome
When the user wants to optimize, improve, or increase conversions on any marketing page or form — including homepage, landing pages, pricing pages, feature pages, lead capture forms, or contact forms. Also use when the user says 'CRO,' 'conversion rate optimiz
Plans and drafts cross-channel email integrations, campaign copy, and channel-specific messaging for email marketing specialists. Use when connecting email with SMS, social, CRM, ecommerce, analytics, loyalty, or offline channels, or when drafting promotion, n
Plans and executes lead generation for a CSO, covering market research, lead scoring, content, outreach, social, landing page testing, tracking, and chatbot capture. Use when the user needs buyer personas, qualification scripts, lead magnets, email sequences,
Analyzes customer data to build segments, profiles, targeting strategies, messaging, campaigns, pricing, forecasts, journey maps, and retention plans for a Chief Sales Officer. Use when the user provides customer data or asks for segmentation, profiling, targe
Prepares, drafts, and analyzes stakeholder communications and engagement materials for a Chief Sales Officer, covering scheduling, minutes, emails, presentations, surveys, newsletters, social media, events, CRM tracking, crisis comms, training, and dashboards.
Handles customer data entry, validation, cleaning, deduplication, tagging, security review, analysis, integration, maintenance, and survey or ticket logging. Use when entering or updating customer records, verifying or cleaning data, merging systems, or report
Turns customer demographic data into segment profiles, marketing plans, retention, pricing, and expansion insights for e-commerce managers. Use when the user asks to segment customers, analyze purchasing behavior, research markets or competitors, build targete
Analyzes customer feedback data to extract sentiment, topics, trends, root causes, and prioritized actions for brand strategy. Use when a brand manager supplies reviews, surveys, support tickets, or social comments and asks for sentiment breakdowns, theme extr
Turns customer feedback into categorized insights, sentiment and trend reports, response drafts, surveys, escalation lists, and monitoring or gamification plans. Use when a customer success manager needs to create feedback surveys, analyze raw feedback, draft
Analyzes customer feedback data to extract sentiment, topics, trends, competitor perception, segments, root causes, and Voice of the Customer reports. Use when the user shares feedback files or asks for sentiment analysis, categorization, trend review, competi
Turns raw customer feedback into prioritized, actionable insights—sentiment and language classification, topic extraction, trend detection, urgency ranking, competitor analysis, stakeholder summaries, improvement ideas, journey mapping, and response drafts. Us
Drafts, translates, polishes, and tracks customer support replies across chat, email, social media, and voice. Use when a customer inquiry needs a tailored response, FAQ or template creation, escalation, translation, response-time tracking, or sentiment analys
Guides customer success managers through issue triage, root cause analysis, prioritization, resolution planning, communication drafting, case tracking, proactive monitoring, self-service troubleshooting design, chat and ticket routing, knowledge base work, and
Maps customer journeys and builds email campaigns from personas through optimization, producing journey maps, personas, segmentation plans, automation sequences, and A/B test plans. Use when an email marketing specialist needs persona research, touchpoint anal
Generates personalized onboarding communications, guides, checklists, and tracking tools for new insurance customers. Use when drafting welcome messages, account and payment setup guides, policy explanations, document submission instructions, follow-ups, email
Runs a structured debate among data-grounded buyer personas to test a decision before committing. Use when the user wants to pressure-test a pricing change, feature cut, launch, or other customer-facing decision and needs objections, a vote by persona, and a G
Builds customer personas for messaging, campaigns, and product marketing. Use when the user asks to define target audience, segment buyers, document pains and motivations, create ICPs, or turn market context into actionable personas for marketing teams.
Turns customer data and preferences into personalized interactions across inquiries, recommendations, orders, complaints, loyalty, cross-sell, styling, pricing, email campaigns and predictive insights. Use when a customer question, order, complaint, offer, cam
When the user wants to conduct, analyze, or synthesize customer research. Use when the user mentions "customer research," "ICP research," "talk to customers," "analyze transcripts," "customer interviews," "survey analysis," "support ticket analysis," "voice of
Segments retail customers from purchase, demographic, feedback and sales data and drafts targeted marketing, loyalty, pricing, inventory and retention strategies. Use when a retail manager needs customer profiles, trend analysis, personalization, feedback anal
Analyzes customer sentiment across reviews, social media, emails, chats, surveys and support logs to guide e-commerce decisions, and drafts recommendations for product, pricing, marketing, segmentation and loyalty. Use when the user provides feedback data or a
Use when Codex should act as the Customer Service specialist from Agency Agents. Friendly, professional customer service specialist for any industry — handling inquiries, complaints, account support, FAQs, and seamless escalation with warmth, efficiency, and a
