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AI agent for bank branch managers

Branch Fraud Alert Follow-Up Agent

Every fraud flag has every required step completed and recorded before it is closed

ComplianceSalesFinanceManagementOperations
See how it worksGet access
Branch Fraud Alert Follow-Up Agent: what goes in, what the agent does and what you get

What it does

A customer or teller flags suspected fraud, and the branch must follow a set of steps: verify the customer, freeze or hold if required, report internally, and tell the customer what to do. Under pressure, steps get missed or done in different orders. This agent opens a case for each flag, lists the required steps from the branch's procedure, and tracks each one with who owns it and when it was done. It checks that every step has evidence, such as a time stamp or a ticket number. It flags missing steps and nudges the owner. Before closing, it rechecks the whole list. The manager approves closure and any customer message. Edge case: the customer cannot be reached, so the agent records the attempts and flags the need for a written notice.

How it works

Follow the arrows from top to bottom. The orange dashed arrow is the loop: when a check fails, the agent goes back and tries again.

Start and resultWhat it doesA check on its own workWaits for your OKGoes back and retries
Yes, continueApprovedYes, continueApprovedNoNo 1 STARTS WHEN Fraud flag raised 2 USES A TOOL Open a case and load the required steps from theprocedure 3 DOES Assign each step to an owner with a due time 4 USES A TOOL Collect evidence for each step such as ticketnumbers and notes 5 CHECKS THE RESULT Does every step have evidence? If not: flag the missing step to the owner and set ashort deadline. Back to step 3. 6 DOES Draft the customer message with required information 7 YOU APPROVE Manager approves the customer message and any holdaction 8 USES A TOOL Record contact attempts and customer replies 9 CHECKS THE RESULT Are all steps complete and evidenced before closing? If not: list what is missing and re-assign. Back to step4. 10 YOU APPROVE Manager approves case closure 11 RESULT Closed case with a full audit trail
Read the steps as a list
  1. Fraud flag raised
  2. Open a case and load the required steps from the procedure
  3. Assign each step to an owner with a due time
  4. Collect evidence for each step such as ticket numbers and notes
  5. Does every step have evidence?If not: flag the missing step to the owner and set a short deadline. Back to step 3.
  6. Draft the customer message with required information
  7. Manager approves the customer message and any hold actionThe agent waits here for your OK.
  8. Record contact attempts and customer replies
  9. Are all steps complete and evidenced before closing?If not: list what is missing and re-assign. Back to step 4.
  10. Manager approves case closureThe agent waits here for your OK.
  11. Closed case with a full audit trail

How it decides

A case can close only when each required step has evidence. Missing steps are flagged within an hour and again before closing.

  • Alert the owner when a step is not logged within 1 hour of its due time
  • Require evidence for every step, not just a tick
  • Record each contact attempt with time and channel
  • Block closure while any step is open

Make it yours

Every agent is a starting point. You choose these settings for your own situation.

  • Required steps list
  • Alert timing (default 1 hour)
  • Who owns each step
  • Closure rules

What keeps you in control

It always asks you first

  • Manager approves customer messages
  • Manager approves case closure
  • Manager approves any account hold

Hard limits

  • Never decide that something is fraud
  • Do not change account status without approval
  • Follow the branch's own procedure only

It stops when

  • Done: all steps complete and the case is closed
  • Stop: the case is passed to the fraud team or law enforcement as required

Set it up

We guide you through the set-up, step by step

Members get the full set-up guide for this agent. No technical skills needed: you copy, paste and upload.

10 minto set it up in your AI
5 AIsChatGPT, Claude, Copilot, Gemini, Grok
  • One set of instructions to paste into your AI, with the clicks for ChatGPT, Claude, Microsoft 365 Copilot, Gemini and Grok
  • The agent then walks you through connecting your own data, one source at a time
  • A downloadable copy with the flow chart, the rules and the full guide
Get access to this agent

An example run

What happensA teller flags a $2,400 card payment the customer denies. The agent opens a case with eight steps. By 2 pm seven have evidence, but the card block ticket number is missing. It nudges the teller, who adds it at 2:20. The customer cannot be reached after two calls, so the agent drafts a written notice. The manager approves it and closes the case.

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