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AI agent for diplomats

Citizen Welfare Case Tracker Agent

No open welfare case without a next action, an owner and a deadline

CommunicationMonitoringGovernment
See how it worksGet access
Citizen Welfare Case Tracker Agent: what goes in, what the agent does and what you get

What it does

A citizen in a foreign jail or hospital depends on someone remembering to follow up, and cases stall at shift changes. This agent keeps a list of open cases with the next action and its deadline. At each shift it reviews every case, checks deadlines such as hearing dates and consent forms, and drafts requests to local authorities and relatives. When a reply arrives it reads it against the request and sets out the next steps, such as a bail hearing or a medical transfer. If a case has no update in the set time, it flags it for a follow-up call. Each draft is checked against the family's consent and the data rules before it is released. The consular officer approves all outgoing contact. Edge case: a message to relatives is held when the citizen has not given consent to share details.

How it works

Follow the arrows from top to bottom. The orange dashed arrow is the loop: when a check fails, the agent goes back and tries again.

Start and resultWhat it doesA check on its own workWaits for your OKGoes back and retries
Yes, continueYes, continueApprovedNoNo 1 STARTS WHEN Shift handover or new reply 2 USES A TOOL Load open cases and recent notes 3 DOES Rank cases by urgency and list the next action anddeadline 4 CHECKS THE RESULT Does every case have an owner and a dated nextaction? If not: set the next action from the case type andassign it to the duty officer. Back to step 3. 5 USES A TOOL Draft requests to authorities or relatives 6 CHECKS THE RESULT Does consent allow sharing the details in eachdraft? If not: remove the details or hold the message for theofficer. Back to step 5. 7 YOU APPROVE Consular officer approves each outgoing message 8 USES A TOOL Record replies and read them against the request 9 DOES Flag stalled cases for a follow-up call 10 RESULT Updated case list for the next shift
Read the steps as a list
  1. Shift handover or new reply
  2. Load open cases and recent notes
  3. Rank cases by urgency and list the next action and deadline
  4. Does every case have an owner and a dated next action?If not: set the next action from the case type and assign it to the duty officer. Back to step 3.
  5. Draft requests to authorities or relatives
  6. Does consent allow sharing the details in each draft?If not: remove the details or hold the message for the officer. Back to step 5.
  7. Consular officer approves each outgoing messageThe agent waits here for your OK.
  8. Record replies and read them against the request
  9. Flag stalled cases for a follow-up call
  10. Updated case list for the next shift

How it decides

Cases are ordered by urgency such as detention or medical risk. A case is stalled when no update arrives within the set time for its level.

  • Rank detention and medical emergencies above other cases
  • Mark a case stalled after 24 hours for urgent and 5 days for routine
  • Hold any message about a citizen without recorded consent
  • Escalate any case with a missed court date

Make it yours

Every agent is a starting point. You choose these settings for your own situation.

  • Urgency levels and stall times
  • Handover times
  • Consent rules
  • Case types tracked

What keeps you in control

It always asks you first

  • Every outgoing message to authorities, relatives or others

Hard limits

  • Never contacts anyone itself
  • Never shares case details without recorded consent

It stops when

  • Done: every case has an owner, next action and date
  • Stop: case system is unavailable

Set it up

We guide you through the set-up, step by step

Members get the full set-up guide for this agent. No technical skills needed: you copy, paste and upload.

10 minto set it up in your AI
5 AIsChatGPT, Claude, Copilot, Gemini, Grok
  • One set of instructions to paste into your AI, with the clicks for ChatGPT, Claude, Microsoft 365 Copilot, Gemini and Grok
  • The agent then walks you through connecting your own data, one source at a time
  • A downloadable copy with the flow chart, the rules and the full guide
Get access to this agent

An example run

What happensAt the evening handover the agent found 17 open cases. One detention case had a hearing in two days but no lawyer contact, so the check failed. It drafted a request to the local bar list and flagged it first. A message to the family was held because the citizen's consent was not recorded. The officer approved the lawyer request and the call.

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