Customer Order Pickup Readiness Agent

A customer arrives for a pickup, and the order cannot be found in the back room or is missing an item. Associates handle pickup orders between other tasks, so problems show up at the counter. This agent reads open pickup orders, checks stock and staging for each, and flags orders at risk, such as an item not found, a late hold or no staging bin. It contacts the customer when an order will be delayed, with a short message. Each hour, it rechecks the open orders and updates the list. The lead approves cancellations. Edge case: one item in an order is out of stock, so the agent offers a substitution or partial pickup.