Complete AI Training
Sign inGet my AI kit

Your job's AI kit

Get your AI kit

Tell us who you are and what you do. We show you your kit right away and email you the link: skills, prompts, AI agents, MCP servers and courses for your job.

500+ jobs ready, and we make a kit for any other job. No payment needed to look.

Share

AI agent for receptionists

Front Desk Call Routing Review Agent

Reduce wrong and failed transfers by keeping the directory and routing notes accurate.

AdministrationAutomationCustomer supportOperations
See how it worksGet access
Front Desk Call Routing Review Agent: what goes in, what the agent does and what you get

What it does

Callers keep being sent to a person who moved teams months ago, and each wrong transfer costs a minute and a bit of goodwill. This agent compares the main-line call logs with the staff directory. It finds transfers that bounced, calls that rang out, and extensions that no longer belong to the named person. It checks each flagged entry against HR for changes, such as team moves or leavers, and against the calendar for absences. It then drafts routing note updates, such as a new owner for a topic and a backup for when someone is away. After the receptionist approves the changes, it checks the next week's logs to see whether the bounces stopped. If a route still fails, it looks for a different cause. Edge case: a caller asks for a person by a nickname, so the agent adds an alias.

How it works

Follow the arrows from top to bottom. The orange dashed arrow is the loop: when a check fails, the agent goes back and tries again.

Start and resultWhat it doesA check on its own workWaits for your OKGoes back and retries
ApprovedYes, continueYes, continueNoNo 1 STARTS WHEN Weekly call log review 2 USES A TOOL Read call logs and find bounced or unansweredtransfers 3 DOES Group the failures by person, extension and topic 4 USES A TOOL Check HR changes and calendar absences for each one 5 DOES Draft directory and routing note updates 6 YOU APPROVE Receptionist approves the directory edits 7 USES A TOOL Apply the approved edits 8 USES A TOOL Review the next week's logs for the same routes 9 CHECKS THE RESULT Did the bounce rate fall below 10% for the editedroutes? If not: look for another cause and draft a new edit.Back to step 3. 10 CHECKS THE RESULT Does every absent person have a backup listed? If not: propose a backup from the same team and ask forapproval. Back to step 5. 11 RESULT Routing review report
Read the steps as a list
  1. Weekly call log review
  2. Read call logs and find bounced or unanswered transfers
  3. Group the failures by person, extension and topic
  4. Check HR changes and calendar absences for each one
  5. Draft directory and routing note updates
  6. Receptionist approves the directory editsThe agent waits here for your OK.
  7. Apply the approved edits
  8. Review the next week's logs for the same routes
  9. Did the bounce rate fall below 10% for the edited routes?If not: look for another cause and draft a new edit. Back to step 3.
  10. Does every absent person have a backup listed?If not: propose a backup from the same team and ask for approval. Back to step 5.
  11. Routing review report

How it decides

A route is faulty when more than 20% of calls to it bounce or ring out. It looks for the cause in this order: leaver, team move, absence, wrong extension.

  • Flag a route when over 20% of calls bounce or ring out
  • Check for leavers before team moves, then absences
  • Require a named backup for each person who is away more than one day
  • Add aliases for names callers use often

Make it yours

Every agent is a starting point. You choose these settings for your own situation.

  • Bounce rate that flags a route (default 20%)
  • Review day
  • Directory and call log sources
  • Backup rule
  • Alias list

What keeps you in control

It always asks you first

  • Receptionist approves every directory and routing edit

Hard limits

  • Never change the live phone system or directory without approval
  • Never share call content, only transfer outcomes

It stops when

  • Done: bounce rate is under 10% on all reviewed routes
  • Stop: the call log does not show transfers

Set it up

We guide you through the set-up, step by step

Members get the full set-up guide for this agent. No technical skills needed: you copy, paste and upload.

10 minto set it up in your AI
5 AIsChatGPT, Claude, Copilot, Gemini, Grok
  • One set of instructions to paste into your AI, with the clicks for ChatGPT, Claude, Microsoft 365 Copilot, Gemini and Grok
  • The agent then walks you through connecting your own data, one source at a time
  • A downloadable copy with the flow chart, the rules and the full guide
Get access to this agent

An example run

What happensLast week, 38 of 140 transferred calls bounced. 14 went to Marco Silva, who moved to the sales team in June. The agent checks HR, drafts a new owner for the billing topic and a backup. The receptionist approves. The next week's log shows bounces on billing at 4%, but a second route to the old fax extension still fails, so the agent drafts its removal.

More agents for receptionists

Scheduling · Healthcare

Healthcare Interpreter Scheduling Agent

Every appointment with a language need has a confirmed interpreter.

8 steps1 check1 job
Scheduling · Customer support

Shift Swap and Time-Off Request Agent

Handle every request with a schedule that still meets coverage and labor rules.

11 steps2 checks10 jobs
Communication · Customer support

Outage Surge Communication Agent

Give agents and customers one accurate message during an outage and keep it up to date.

11 steps2 checks9 jobs
Scheduling · Customer support

Meeting Room and Catering Booking Agent

Give every request a suitable room and place catering orders that match the final numbers.

11 steps2 checks3 jobs