Complete AI Training
Sign inGet my AI kit

Your job's AI kit

Get your AI kit

Tell us who you are and what you do. We show you your kit right away and email you the link: skills, prompts, AI agents, MCP servers and courses for your job.

500+ jobs ready, and we make a kit for any other job. No payment needed to look.

Share

AI agent for elearning developers

Learner Support Ticket Pattern Agent

The most common ticket causes are fixed and the ticket volume for each falls.

AnalysisGovernmentIT and development
See how it worksGet access
Learner Support Ticket Pattern Agent: what goes in, what the agent does and what you get

What it does

Support tickets about the same course problem arrive again and again, and each one is closed without anyone fixing the cause. The agent reads the ticket queue and groups tickets by cause, such as a broken link, a confusing instruction or a tracking error. It links each group to the course screen involved, estimates the impact by counting tickets and learners affected, and ranks the groups. For the top groups it proposes a fix and a reply template for support staff. After the developer applies a fix, it watches the ticket count for that cause over the following weeks and checks whether it fell. If it did not, it reopens the cause and proposes another fix. The developer approves each change. Edge case: tickets spiking right after a release point to the release.

How it works

Follow the arrows from top to bottom. The orange dashed arrow is the loop: when a check fails, the agent goes back and tries again.

Start and resultWhat it doesA check on its own workWaits for your OKGoes back and retries
ApprovedYes, continueNo 1 STARTS WHEN Weekly run 2 USES A TOOL Read new and recent tickets 3 DOES Group tickets by cause and match each to a coursescreen 4 DOES Estimate impact by tickets and learners affected 5 DOES Rank causes and propose a fix for the top ones 6 YOU APPROVE Developer approves fixes and reply templates 7 USES A TOOL Log the fix and the change date 8 USES A TOOL Count new tickets by cause after the change 9 CHECKS THE RESULT Did tickets for that cause fall by the target within3 weeks? If not: Reopen the cause, review new tickets for adifferent reason and propose another fix. Back to step3. 10 DOES Update the pattern report 11 RESULT Ticket pattern report
Read the steps as a list
  1. Weekly run
  2. Read new and recent tickets
  3. Group tickets by cause and match each to a course screen
  4. Estimate impact by tickets and learners affected
  5. Rank causes and propose a fix for the top ones
  6. Developer approves fixes and reply templatesThe agent waits here for your OK.
  7. Log the fix and the change date
  8. Count new tickets by cause after the change
  9. Did tickets for that cause fall by the target within 3 weeks?If not: Reopen the cause, review new tickets for a different reason and propose another fix. Back to step 3.
  10. Update the pattern report
  11. Ticket pattern report

How it decides

It groups by cause, ranks by tickets per learner, and judges a fix by the drop in new tickets after it.

  • Cause with 5 or more tickets in a week is ranked
  • A spike after a release is linked to the release
  • A fix is successful when tickets drop 50% within 3 weeks
  • Close a cause only after two quiet weeks

Make it yours

Every agent is a starting point. You choose these settings for your own situation.

  • Ticket threshold per cause
  • Target drop and period
  • Report day
  • Ticket categories
  • Who receives the report

What keeps you in control

It always asks you first

  • Developer approves each fix
  • Support lead approves reply templates

Hard limits

  • Never reply to learners itself
  • Never change a course without approval
  • Never include learner names in reports

It stops when

  • Done: top causes are fixed and tickets have fallen
  • Stop: tickets cannot be linked to the course

Set it up

We guide you through the set-up, step by step

Members get the full set-up guide for this agent. No technical skills needed: you copy, paste and upload.

10 minto set it up in your AI
5 AIsChatGPT, Claude, Copilot, Gemini, Grok
  • One set of instructions to paste into your AI, with the clicks for ChatGPT, Claude, Microsoft 365 Copilot, Gemini and Grok
  • The agent then walks you through connecting your own data, one source at a time
  • A downloadable copy with the flow chart, the rules and the full guide
Get access to this agent

An example run

What happensThe agent groups 140 tickets and finds 38 about a certificate download failing on screen 20. It proposes replacing the link and a reply template. After the fix the next 3 weeks bring 4 such tickets. A second cause, a quiz timeout, still shows 12 tickets after a change, so the agent reviews the new tickets and proposes a longer time limit.

More agents for elearning developers

Learning · Education

Learning Misconception Practice Agent

Each learner overcomes their specific misconceptions, with evidence the instructor can see.

8 steps1 check13 jobs
Monitoring · Automation

Course Resource Link Repair Agent

Every course resource works, still matches the lesson and is accessible.

8 steps2 checks2 jobs
Creating · Education

Accessible Lesson Production Agent

Accessible versions always match the latest approved lesson.

7 steps1 check1 job
Learning · Education

Language Conversation Repair Agent

Learners use the target language skill correctly in conversation.

7 steps1 check4 jobs