Conduit AI

About Conduit AI

Conduit AI is a platform for building, training, and iterating conversational AI agents that work alongside human teams. It unifies communications into a single inbox so agents can respond and be improved across calls, email, SMS, and chat.

Review

Conduit AI focuses on an inbox-first experience for conversational agents, emphasizing a contact-based, omnichannel thread rather than traditional ticketing. The platform combines agent authoring, SOP management, and workflow automation to help teams automate routine interactions while keeping humans in the loop.

Key Features

• Unified inbox with contact-based, fully threaded conversations across calls, email, SMS, and web chat.
• Agent Hub for building agents, adding SOPs, reviewing suggestions, and managing a shared knowledge base.
• Workflow builder to create and iterate on automation sequences for support and outbound processes.
• Tools for continuous improvement of agents, including review flows and versioning to refine behavior over time.

Pricing and Value

The product page lists free options, indicating a freemium approach where basic access is available at no cost and more advanced functionality is likely gated behind paid plans for teams. Value comes from consolidating channels into one place, reducing repetitive work, and enabling teams to scale support and outreach while keeping oversight of AI agent behavior. Organizations should expect to evaluate paid tiers for additional seats, integrations, and advanced automation features.

Pros

• Omnichannel, contact-based threading keeps context intact across multiple communication channels.
• Agent Hub supports operational controls like SOPs and knowledge base management for consistent responses.
• Workflow automation can significantly reduce manual work for inbound support and improve outbound sequence consistency.
• High launch ratings and early feedback signal strong initial user satisfaction (5.0 rating on the launch page).
• Built for collaboration between human agents and AI, allowing gradual automation increases.

Cons

• Pricing details for higher-tier features are not fully transparent on the launch page, making cost planning harder without contacting sales.
• As a newly launched offering, integrations and ecosystem maturity may be more limited than longer-established platforms.
• There can be a learning curve for teams that are new to building and maintaining conversational agents and SOPs.

Conduit AI is a good fit for customer support and sales teams that need a single inbox to manage conversations across channels and want to combine human oversight with automated agents. Small to mid-sized teams seeking to automate routine inquiries while retaining control over agent behavior will benefit most; larger enterprises should evaluate integrations and compliance features before committing.

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