All AI News for Customer Support
Follow AI news about smarter customer support systems, automated service bots, and personalized solutions. Boost customer satisfaction, streamline workflows, and future-proof your career.
Chatbots are sharing strangers' phone numbers, and criminals are making it worse
Most enterprise support stacks are not ready for autonomous AI agents, SearchUnify CTO says
Airbnb AI assistant resolves 40% of customer inquiries, cutting cost per booking by 10%
RingCentral raises 2026 revenue outlook as AI customer base more than doubles year over year
Chime lifts customer satisfaction 80% after AI agent Jade handles 70% of support interactions
Parloa uses OpenAI models to build and evaluate voice agents for enterprise customer service
RingCentral expands AI Receptionist to handle SMS, call queues and WhatsApp with Shopify and Calendly integrations
Humann deploys Talkdesk AI bot Hannah to handle routine customer support tasks
Stonly launches Knowledge Agents to automate customer service knowledge updates
OpenAI launches three real-time audio models for voice assistants and translation tools
Weverse deploys Google Cloud AI to handle fan support across 245 countries
HubSpot opens CRM to external AI agents with full API parity commitment
Pine.ai launches AI agent service to handle customer service calls and billing disputes
Sharp wins silver Globee Award for AI-powered customer service improvements
HubSpot opens CRM to external AI agents with full API parity and MCP server support
Twilio launches four tools to give AI agents persistent memory across customer interactions
Most enterprise CX leaders prefer hybrid AI and human service models, Liveops research finds
Synology launches AI Advisor to guide users through technical support and product selection
Telus uses AI to alter offshore call-centre agents' accents in real time
T-Mobile says AI handles half of customer service calls and aims to eliminate support calls entirely
Most contact centers expand agent roles rather than cut jobs as AI spreads, Gartner finds
T-Mobile says AI handles half of customer service calls and aims to eliminate support contacts entirely
Most contact centers expand agent responsibilities rather than cut jobs as AI spreads, Gartner finds
eGain launches virtual agent that answers customer queries from a governed knowledge base
Avant deploys AI virtual agent that resolves 62% of customer calls without human transfer
eGain launches virtual agent that uses governed knowledge base to handle customer calls without decision trees
Telus uses AI to alter offshore call agents' accents in real time
Netomi raises $110 million from Accenture Ventures to expand AI customer service tools
Rattle Tech launches Betterserv.ai chatbot platform for governments, schools and businesses
Agentic AI cuts customer support load by handling routine requests autonomously
AI agents are set to handle customer service on behalf of consumers, reshaping how brands measure and manage conversations
Agentic AI puts customer service, admin and entry-level tech jobs at risk in Michigan
MYOB, Guzman y Gomez and Aware Super detail how they are applying AI to customer service
Cresta joins FinovateSpring 2026 to showcase AI customer support tools alongside Acorns
Companies cutting entry-level jobs risk hollowing out their own talent pipelines, MIT researcher warns
Readers are learning to spot AI-written prose and companies that ignore the pattern risk losing trust
Accenture invests in Netomi to expand agentic AI capabilities for customer service
Microsoft launches Dynamics 365 Contact Center with coordinated AI agents to unify customer experience management
Gartner finds AI prompts agent attrition more than layoffs as leaders shift humans to higher-value roles
AI agents are beginning to handle customer service on behalf of brands as machine-to-machine interactions reshape how companies manage consumer relationships
Netomi raises $110M to expand agentic AI platform for enterprise customer service
AWS expands Amazon Connect into hiring, healthcare, and supply chain AI tools
DashLoc launches DashVoice AI platform to automate business customer calls
AI reduces ticket volume but leaves support agents with harder, more draining work, raising attrition risk
Home Depot deploys Google Gemini AI agents to handle customer service calls across 50 stores
Most Australians prefer human support over AI for customer service, Youi research finds
Amazon expands Connect into four agentic AI products for supply chain, hiring, customer service, and health care
Agentic AI shifts customer service from reactive responses to proactive issue resolution
Booking Holdings cuts customer service costs 10% per reservation with AI deployments across travel brands
Microsoft's Dynamics 365 Contact Center puts pressure on Genesys, NICE, and AWS to consolidate fragmented AI tools
Half of U.S. travelers say they don't care if AI or humans resolve their airline issues, survey finds
xAI launches Grok voice agent with real-time reasoning, deploys it on Starlink customer support line
Home Depot deploys Google Gemini AI voice agents to handle store phone calls
Most customer service teams are still hiring despite widespread AI adoption, Gartner finds
Microsoft makes real-time voice agents generally available in Copilot Studio for Dynamics 365 Contact Center
eHealth's AI voice agent earns 77% exceptional satisfaction ratings during Medicare enrollment peak
easyJet holidays wins AI award for chatbot that handles over one million customer interactions
xAI launches Grok Voice Think Fast 1.0 voice agent with support for 25 languages and Starlink deployment
Synthflow AI and 8×8 partner to bring AI voice agents to enterprise contact centres
Home Depot replaces phone menus with Google Gemini AI voice agent
Simply Contact launches AI call simulation program that cuts agent onboarding time by 30%
Superloop launches AI customer support assistant Teddy in app and website
Home Depot rolls out AI voice agents for customer calls across U.S. stores
Viral claims that users hijacked McDonald's AI chatbot to write code turn out to be fake
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