All AI News for Customer Support
Follow AI news about smarter customer support systems, automated service bots, and personalized solutions. Boost customer satisfaction, streamline workflows, and future-proof your career.
Starbucks rolls out AI assistant to help baristas make drinks and manage shifts
SoundHound AI expands agentic platform into telecom and insurance with ACG and Quálitas deals
AI customer service spending doubles but labor savings remain elusive, Gartner warns
Orange Business adds branded calling, deepfake detection and AI agents to enterprise voice services
Indian businesses expand use of WhatsApp AI agents for customer service
Talkdesk shortlisted for LifeSearch Awards 2026 for supporting U.K. protection specialist's CX operations
Khoros launches Aurora AI platform to automate community moderation and answer unanswered customer questions
Users exploit enterprise customer service chatbots for free AI compute, raising costs and governance concerns
Valve develops SteamGPT to handle customer support and detect cheating on Steam
SoundHound AI partners with Associated Carrier Group to bring agentic AI to telecom customer service
Intuit reaches 85% repeat engagement across AI agents as 3 million customers use the tools
Parcelhero adds AI chatbot and live chat to its customer support platform
CMSWire's marketing and CX leadership channel covers AI, automation and customer experience strategy for CMOs
Canadian customers want human support for complex issues but companies prioritize AI, survey finds
CMSWire's marketing and CX leadership channel covers AI, customer service and brand strategy for CMOs
Valve develops SteamGPT AI system for customer support and matchmaking
Yuma AI launches Ask Yuma conversational interface for e-commerce customer support
Sprinklr adds AI copilots and governance tools in Spring '26 platform update
TTEC Digital launches AI Gateway to connect modern AI tools with legacy contact center systems
Salesforce agentic AI helps manufacturers automate customer service and support workflows
eGain launches connectors linking Microsoft Copilot, Claude, Gemini, and Cursor to its knowledge management platform
Contact center workforce strategy needs a redesign as AI shifts routine work away from human agents
Businesses embrace voice AI agents to handle customer calls and drive sales
One in five consumers see no benefit from AI customer service, yet chatbots are set to handle 80% of interactions within five years
Tesla launches AI agent to monitor sentiment and escalate service delays at 10 pilot locations
IBM and ElevenLabs bring voice AI to watsonx Orchestrate with multilingual and compliance support
Check Point finds flaw in ChatGPT that allows data to be secretly tunneled out via DNS
Gartner warns enterprises not to cut support staff to fund AI as technology spend set to double by 2028
IKEA retrains customer service staff as design consultants after AI handles routine queries, generates €1 billion in new revenue
Intercom opens Fin AI to third-party developers through new API platform
Loop Neighborhood Markets deploys Tote's Genie AI agent across its store network
Zendesk completes Forethought acquisition to expand autonomous AI agents in customer service
Conversational AI helps insurers cut costs, speed up claims and improve customer service
Allstate, SupportLogic and WBM Technologies named HDI 2026 Best Use of AI finalists
HubSpot shifts Breeze AI agents to outcome-based pricing starting April 14
ServiceNow research finds UK customers lose 445 million hours a year to poor service despite AI investment
CloudWave rebrands as NeonNow and expands AI customer platform to 170 markets
Salesforce Agentforce hits $800 million ARR as enterprise adoption accelerates
Consumers find AI customer service chatbots more likely to deflect than resolve problems
Salesforce adds 30 AI capabilities to Slackbot in push to make it a central hub for work
Salesforce adds 30 AI capabilities to Slackbot in push to make it a central hub for work
Fortune Global Limited launches Fortuna AI customer service platform for e-commerce merchants
Bank customers grow more comfortable with AI but still want human oversight, TD Bank survey finds
Bank customers grow more comfortable with AI but still want human oversight, TD Bank survey finds
LHV Bank tests agentic AI with Gradient Labs for email customer support
LHV Bank tests agentic AI with Gradient Labs for email customer support
Half of customers resolve issues without human help but 57% still find AI support frustrating, survey finds
Half of customers resolve issues without human help but 57% still find AI support frustrating, survey finds
Acclaim launches voice AI platform for regulated industries in U.S. with $34 million in Series A funding
Field service firms use AI to cut admin work and free technicians for repairs
South Korean companies cut costs with AI call centers but most customers prefer human agents
LHV Bank tests agentic AI for customer email support with Gradient Labs
AI translation growth raises new quality and governance risks for global organizations
BFSI, telecom and retail sectors adopt voice AI for hands-free interaction
Zendesk completes Forethought acquisition to expand autonomous AI agent capabilities
Stanford researchers quantify harm caused by sycophantic AI chatbots
Agentic AI delivers ROI for customer service teams, Deloitte Digital finds
Most customer service teams run AI as isolated tools rather than coordinated systems, Typewise report finds
Sierra launches self-service tool that lets businesses build AI customer service agents in plain English
Voice AI agents market set to grow from $2.4 billion to $47.5 billion by 2034
ElevenLabs and IBM integrate voice AI into watsonx Orchestrate for enterprise agents
Salesforce launches Agentforce Contact Center to unify AI agents, voice and CRM data
Most consumers prefer AI customer service but only 24% say their issue was fully resolved by AI, Ada study finds
ROI CX Solutions expands AI tools for contact centers to reduce agent burnout and improve response times
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