All AI News for Customer Support
Follow AI news about smarter customer support systems, automated service bots, and personalized solutions. Boost customer satisfaction, streamline workflows, and future-proof your career.
Five9, Calabrio, and RingCentral Unveil New AI and CX Tools at CCW 2025
Why AI Works Best When Empowering Human Customer Service, Not Replacing It
AI Customer Support Startups Intercom and Kore.ai Seek Multibillion-Dollar Valuations Amid Investor Interest
Zoom expands cloud phone and AI contact centre services for businesses across India
AI Marketing Technology: New Tools, Platforms, and Updates Transforming Martech
Zoom Launches Next-Gen Virtual Agent With Agentic AI for Smarter Customer Support
Businesses Hit Pause on Replacing Customer Service Agents With AI as Challenges Mount
Skillsoft and Salesforce Join Forces to Transform Customer Support Training with AI-Powered Learning
How Dynamics 365 Contact Center and Generative AI Transform Customer Service for Customers, Agents, and Service Leaders
Sobot Unveils AI-First Strategy to Deliver More Human-Like Customer Service Experience
AI Sales Email Tools Compared: Expert Review of Lemlist’s Multichannel Personalisation for B2B Teams
AI Agents Exposed: Why Promises Outpace Reality and the Race to Fix Costly Mistakes Is Just Beginning
askROI Debuts Advanced AI Agent to Transform Customer Service Efficiency and Satisfaction
Empowering Contact Centre Agents with AI for a Human-Centric Future
How Generative AI Delivers Faster, Smarter Remote Troubleshooting in MedTech Technical Support
How NAB’s AI Customer Brain Is Making Banking More Human and Personal
Solidroad Secures $6.5 Million to Advance AI-Driven Customer Service Training and Quality
BitTitan Unveils AI Assistant for 24/7 Intelligent Support and Faster Cloud Migrations
Why Klarna Is Rehiring Humans After Its AI Customer Service Experiment Fell Short
Voice AI and Cloud Contact Center Transform University IT Service Desks with Seamless ServiceNow Integration
Why Trust and Timing Matter More Than AI for Winning Customer Loyalty
Westpac deploys AI assistant to help staff support scam victims in real time
Graia Sets New Standard for Empathetic AI Customer Service with Agentic CX Platform
How Multimodal and Long-Memory AI Are Creating Truly Personal Customer Experiences
CallMiner Acquires VOCALLS to Advance Automated CX and Voice-First Conversation Intelligence
Everise Partners with Krisp to Enhance Customer Experience with Real-Time Voice AI
Attachment Theory Sheds Light on How People Form Emotional Bonds With AI
Salesforce AI Adoption Slows Hiring, Increases Pressure on Engineers and Customer Service Staff
How AI Transforms Supply Chain Operations and Legal Support
Salesforce Doubles Down on Agentforce and AI Subscriptions to Drive Customer Service Growth
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