All AI News for Customer Support
Follow AI news about smarter customer support systems, automated service bots, and personalized solutions. Boost customer satisfaction, streamline workflows, and future-proof your career.
Salesforce Japan launches Japanese-language Agentforce Voice for contact centers
Older consumers most loyal to AI customer service that works, study finds
AI phone agents move from pilot to mainstream as 2026 adoption surges across industries
Square and Toast integrate with Google Maps for AI-powered restaurant ordering
Uber CEO says AI investments are driving small but measurable gains across the business
Telli raises $15 million seed round for enterprise AI customer service platform
Bettermode positions customer community platform as a connected layer for support, feedback, and retention
Seo agency Nona Digital Marketing plans to launch its own AI receptionist platform in July 2026
Delight.AI launches Agent MCP to let support teams query live operational data through external AI assistants
SAP updates its free support accreditation course to focus on AI tools
Plaid and Sierra partner to let AI agents handle multi-step financial workflows
Agentic AI success depends on clean data and a clear vision for customer support
AI automation contracts Philippines' $30 billion BPO sector for the first time
Avatarin launches 24/7 multilingual shopping agent for Yamada Denki using OpenAI's GPT-Realtime
Microsoft shifts customer service software to usage-based AI agent pricing
Businesses shift focus from adopting to optimising AI customer service, report finds
Microsoft, Uber and Hyatt reduce customer support jobs as AI adoption increases
8x8 extends AI capabilities beyond the contact center to the entire organization
Norwegian startup Mimir raises $600,000 pre-seed to expand AI automation for e-commerce brands
G2A.COM AI agent Dave resolves 14,400 seller support tickets in 63 days
Zendesk executive outlines the shift to coordinated human and AI agent systems and new roles in customer service
Artificial intelligence handles nearly half of customer service roles by 2030 as companies cut call center jobs
Emplifi report finds artificial intelligence resolves nearly a third of airline Facebook direct messages
Apple launches AI tool to record tech support and repair calls
Noem.ai releases findings showing customers use AI concierge without cutting staff
Companies replace call center workers with AI to reduce labor costs
DBS adds agentic AI to virtual assistants to execute banking tasks
OpenAI launches GPT-Live for desktop workflows and Presence for enterprise customer support
G2A.COM automated agent Dave resolves 14,400 seller support tickets in 63 days
Uber cuts 10% of customer service jobs to simplify operations for artificial intelligence
BNK Busan Bank launches first AI voicebot among South Korea's regional banks
G2A.COM AI agent Dave resolves 14,400 support tickets in 63 days
Cars24 uses OpenAI agents to handle customer conversations and automate internal workflows
AI startup Cue raises $5 million to expand customer service automation
Technology leaders say AI moves from pilot projects into everyday operations
Wavenet invests GBP 7.4 million in AI customer service with ServiceNow
Sprinklr releases artificial intelligence tools for real-time customer action
Contact centers lose entry-level jobs to AI as governments weigh new labor regulations
Survey finds 90% of patients prefer human agents over artificial intelligence for healthcare calls
Capacity reaches $100 million in annual recurring revenue as DSW outlines trusted AI customer service model
BBVA uses generative AI to analyze customer interactions in Spain and Mexico
PwC launches agentic contact and service solutions with OpenAI
DoorDash, Observe.AI and AWS automate quality assurance for 19,000 customer support agents
BBVA uses generative AI to analyze customer conversations and improve service
Genesys identifies customer experience as the largest enterprise opportunity for AI
Customers prefer third-party generative AI tools over brand chatbots for customer service
DoorDash partners with Observe.AI and AWS to automate quality evaluations for 19,000 customer support agents
Customers prefer third-party generative AI tools over brand chatbots for customer service
AI impersonation and fake accounts exploit social customer service channels
AI investment outpaces returns as most customer experience leaders report limited impact
Organizations deploy autonomous AI agents to reduce customer service costs and resolution times
Customers prefer third-party AI tools over company chatbots for service issues
Wealth management firms deploy agentic AI in contact centers to automate client services and compliance tasks
Commonwealth Bank and Microsoft launch AI contact center platform
US customer service job postings fall 10% below pre-pandemic levels as AI expands
Aissist.io benchmark finds verified AI customer service resolution rates fall below vendor marketing claims
Contact center leaders manage workforce changes through transparent communication and hybrid AI models
Join thousands of clients on the #1 AI Learning Platform
Explore just a few of the organizations that trust Complete AI Training to future-proof their teams.
BIC World
Cloudera
Credentially
AppSumo
American Eagle
Cornell University
Valverde University
Eceos
All Things Neuro