All AI News for Customer Support
Follow AI news about smarter customer support systems, automated service bots, and personalized solutions. Boost customer satisfaction, streamline workflows, and future-proof your career.
Genesys launches agentic orchestration capabilities for its cloud customer experience platform
Delta concierge reaches all SkyMiles members as new tech chief pushes AI adoption over experimentation
Salesforce AI annual recurring revenue surges 200% to $3.9 billion as agent adoption and outcome pricing expand
NEC launches supply chain AI agent that automates procurement and production planning
OpenAI introduces pay-per-result pricing for select enterprise customers
Bill Gates' AI warning pushes CX leaders to define human accountability as agents scale
Digital Island and RingCentral partner to bring agentic voice AI to New Zealand businesses
Lenovo automates 98% of its 9.6 million weekly support interactions with AI
Batteries Plus rolls out three AI tools for franchise development and customer service
AI agents narrow the capacity gap for India's small businesses
Huitongda Network reports record margins and 10.5% profit growth in first half of 2026
Voice AI fails when it cannot execute, not when it cannot understand
TTEC Digital completes first Salesforce Agentforce Contact Center go-live with Compass Working Capital
Crescendo launches AI-native customer experience platform to replace fragmented CX tools
Nokia adds agentic AI tools to broadband platforms for telecom operators
AI and post-quantum security now demand board-level governance
Verizon expands Google Cloud pact to put Gemini at center of customer service
HM Land Registry picks Route 101 for AI-enabled contact centre
AI spending jumps 38% as customer service budgets stay flat, Gartner finds
Valtech partners with Google Cloud to bring Gemini Enterprise AI to legal and financial firms
AI-cited job cuts more than double last year's total in first seven months of 2026
Salesforce buys Fin for $3.6 billion to expand Agentforce AI platform
Verizon deploys Google Cloud AI across customer service and operations
Alpha Compute appoints two leaders to support growing AI infrastructure business
Australian firms report faster, round-the-clock support with Zendesk AI tools
Telus Digital outlines three requirements for AI agent assist partners
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Kore.ai earns leader ratings from Gartner, Forrester, and Everest Group across five enterprise AI categories
Kenyan-built AI tool helps visually impaired users navigate Nairobi streets
Survey finds 90% of firms report no productivity gains from AI
Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data
Stripe agrees to acquire AI model router OpenRouter for $7.5 billion
Digicel expands AI assistant Ruby beyond Jamaica after resolving 55% of queries unaided
TELUS Digital outlines three requirements for production-ready AI agent assist technology
Helport AI expands AI labor deployments across consumer hardware operations
Zendesk exec says AI agents now resolve up to 90% of customer service interactions
Bluecrest deploys AI analytics across contact centre operations
Consumer complaints about AI customer service rise, China consumers association says
Gartner finds only a quarter of AI customer service use cases yield ROI
AI service deflection strategies miss price-sensitive customers
KT, NongHyup, and Microsoft team up to bring agentic AI to retail customer service
AI helps telecom operators turn network data into better broadband experiences
Google Developer Group Hanoi sets AI agenda with agentic systems and Gemini focus
Dialpad's agentic AI roadmap reaches production, but proof lags ambition
AssistRing launches ARIS artificial intelligence suite for full-coverage customer service quality assurance
Study finds adults 60 and older most loyal to AI customer service
6 best AI customer support agents software for 2026, according to G2 reviews
Hyundai Motor Group pushes AI across its business, from crash tests to customer service
Argentine bank deploys two Microsoft Copilot Studio AI agents to boost employee and customer services
AssistRing launches ARIS AI suite to review 100 percent of customer support calls
9-figure outsourcing startup Horatio says AI should empower workers, not replace them
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