All AI News for Customer Support
Follow AI news about smarter customer support systems, automated service bots, and personalized solutions. Boost customer satisfaction, streamline workflows, and future-proof your career.
Colombian startup Wizybot serves 8,000 brands across 35 countries three years after founding
T-Mobile says T-Force customer support is still handled by humans, not AI
Valencia's GuruSup raises €1.3 million seed round for AI customer service platform
T-Mobile quietly replaces human T-Force support agents with AI chatbots
Solidroad raises $25 million to bring AI quality assurance to 100% of customer support interactions
Stellantis and Microsoft launch five-year AI and cloud collaboration targeting 100-plus joint initiatives
Multimodal AI could reduce customer effort in support by grounding responses in visual context
Gradient Labs automates 75% of customer service workflows for a European bank with 10 million customers
Stonly launches AI agents to monitor and update customer service knowledge bases
Forrester names NiCE Cognigy a leader in conversational AI platforms for customer service
How to use prompt engineering to improve AI customer support responses
NAGA says AI resolves 66% of customer chats and cuts partner onboarding from 10 days to one
Guidewire adds AI assistant ProNavigator to its insurance policy and claims software
HubSpot launches AEO tool and AI updates to address context gaps in CRM and marketing software
TeleIQ launches AI phone system to handle customer calls and bookings
Gupshup launches AI agents for customer marketing, sales and support across 100 countries
AI customer service improves CX only when governance and human fallback are built in
Ediya Coffee launches AI chatbot that resolves 60% of customer inquiries automatically
Salesforce cuts thousands of support jobs as AI takes on half of customer service work
Starlink replaces phone support hotline with Grok AI assistant
AI moves from add-on features into connected front-office workflows
Poor AI implementation damages customer loyalty faster than slow human support, Simply Contact CEO says
Singapore florist built by non-technical team cuts customer response time from 4 hours to 25 seconds with WhatsApp chatbot
Salesforce discloses third-party data breach and plans 4,000 layoffs as AI reshapes workforce
Starbucks rolls out AI assistant to help baristas make drinks and manage shifts
SoundHound AI expands agentic platform into telecom and insurance with ACG and Quálitas deals
AI customer service spending doubles but labor savings remain elusive, Gartner warns
Orange Business adds branded calling, deepfake detection and AI agents to enterprise voice services
Indian businesses expand use of WhatsApp AI agents for customer service
Talkdesk shortlisted for LifeSearch Awards 2026 for supporting U.K. protection specialist's CX operations
Khoros launches Aurora AI platform to automate community moderation and answer unanswered customer questions
Users exploit enterprise customer service chatbots for free AI compute, raising costs and governance concerns
Valve develops SteamGPT to handle customer support and detect cheating on Steam
SoundHound AI partners with Associated Carrier Group to bring agentic AI to telecom customer service
Intuit reaches 85% repeat engagement across AI agents as 3 million customers use the tools
Parcelhero adds AI chatbot and live chat to its customer support platform
CMSWire's marketing and CX leadership channel covers AI, automation and customer experience strategy for CMOs
Canadian customers want human support for complex issues but companies prioritize AI, survey finds
CMSWire's marketing and CX leadership channel covers AI, customer service and brand strategy for CMOs
Valve develops SteamGPT AI system for customer support and matchmaking
Yuma AI launches Ask Yuma conversational interface for e-commerce customer support
Sprinklr adds AI copilots and governance tools in Spring '26 platform update
TTEC Digital launches AI Gateway to connect modern AI tools with legacy contact center systems
Salesforce agentic AI helps manufacturers automate customer service and support workflows
eGain launches connectors linking Microsoft Copilot, Claude, Gemini, and Cursor to its knowledge management platform
Contact center workforce strategy needs a redesign as AI shifts routine work away from human agents
Businesses embrace voice AI agents to handle customer calls and drive sales
One in five consumers see no benefit from AI customer service, yet chatbots are set to handle 80% of interactions within five years
Tesla launches AI agent to monitor sentiment and escalate service delays at 10 pilot locations
IBM and ElevenLabs bring voice AI to watsonx Orchestrate with multilingual and compliance support
Check Point finds flaw in ChatGPT that allows data to be secretly tunneled out via DNS
Gartner warns enterprises not to cut support staff to fund AI as technology spend set to double by 2028
IKEA retrains customer service staff as design consultants after AI handles routine queries, generates €1 billion in new revenue
Intercom opens Fin AI to third-party developers through new API platform
Loop Neighborhood Markets deploys Tote's Genie AI agent across its store network
Zendesk completes Forethought acquisition to expand autonomous AI agents in customer service
Conversational AI helps insurers cut costs, speed up claims and improve customer service
Allstate, SupportLogic and WBM Technologies named HDI 2026 Best Use of AI finalists
HubSpot shifts Breeze AI agents to outcome-based pricing starting April 14
ServiceNow research finds UK customers lose 445 million hours a year to poor service despite AI investment
CloudWave rebrands as NeonNow and expands AI customer platform to 170 markets
Salesforce Agentforce hits $800 million ARR as enterprise adoption accelerates
Consumers find AI customer service chatbots more likely to deflect than resolve problems
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