Helply

About Helply

Helply is an AI support agent that resolves customer support conversations end-to-end, taking real actions like account updates, billing changes, and sending invoices. It integrates with major help desk platforms and offers an outcome-based guarantee to reduce ticket volume rather than merely draft replies.

Review

Helply positions itself as an automation-first support agent that can actually close tickets instead of stopping at suggested responses. It combines no-code agent building and ongoing learning with hands-on setup support and a clear safety model so teams can let the agent act on routine workflows while escalations preserve full context.

Key Features

• Outcome guarantee: minimum 65% AI resolution rate in 90 days or you pay nothing.
• Takes real actions (billing, plan changes, account updates, invoice delivery) rather than only drafting replies.
• No-code AI agent builder and agent automation for creating and adjusting workflows.
• Learning tools that sync with your help desk and generate missing answers (Gap Finder) so accuracy improves over time.
• Safety and escalation controls: confidence thresholds, explicit permissions, reversible actions, and human handoffs with full context. VIP concierge with hands-on setup is included in plans.

Pricing and Value

Helply uses an outcome-based pricing approach: if the service does not reach a 65% AI resolution rate within 90 days, you pay nothing for that period. Plans include a dedicated setup channel with an engineer (VIP concierge) and are marketed primarily at teams with higher ticket volumes (recommended for teams handling 500+ tickets per month). There is a launch promotion that provides a custom agent and an extended trial for evaluation. The value proposition is strongest for support organizations that want to reduce ticket counts and can invest in initial setup and data improvement to meet the guarantee.

Pros

• Commits to outcomes with a clear 65% resolution guarantee, which reduces vendor uncertainty.
• Performs real account and billing actions, eliminating many repetitive tasks for agents.
• Includes hands-on setup (VIP concierge) and ongoing tuning to help reach the guarantee.
• Built-in safety features (confidence thresholds, permissions, reversible actions) and sensible escalation behavior.
• Continuous improvement via syncing with support data and tools that draft missing answers.

Cons

• Best suited for mid-size to larger teams with significant ticket volume; smaller teams may not see the same ROI.
• Effectiveness depends on the quality and consistency of existing support documentation and workflows, so initial setup work can be required.
• Limited value if your help desk platform is not supported out of the box or if you rely heavily on highly customized, inconsistent manual processes.

Helply is a strong fit for support teams that handle hundreds of tickets per month and want to remove recurring workloads through safe automation and a guaranteed outcome. Teams with lower volume or fragmented documentation should plan for extra setup effort or consider a pilot first to verify fit. Overall, it's worth evaluating if you want automated, auditable actions combined with hands-on onboarding.

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