Superunit

About Superunit

Superunit deploys AI agents to handle employment verifications over phone, email, and fax. The system, called Ava, researches contact information, reaches out to HR and payroll departments, navigates phone trees, and collects the necessary confirmation. It then compiles an auditable result for background screeners, lenders, and property managers.

Review

Employment verification remains a manual, time-consuming process for many organizations. Superunit's AI agent, Ava, automates these interactions from initial research to final documentation. The tool has completed 200,000 verifications across 17 countries for over 50 customers, with a 70% completion rate and most results returned within a day.

Key Features

• Automated contact research to locate the correct HR or payroll department.
• Multi-channel outreach: phone calls (with phone tree navigation), emails, and faxes.
• Compliance handling and generation of auditable verification results.
• Integration into existing systems via a published result that can be consumed programmatically.
• Support for verifications across 17 countries and handling of signed release forms when needed.

Pricing and Value

Superunit offers 20 free verifications. After that, the product requires payment, though specific pricing tiers are not listed on its public page. Interested teams need to contact the company for details.

Pros

• Automates the full verification workflow, reducing the need for dedicated staff to make calls and send emails.
• Handles fax-based verifications, which still account for about 2% of cases.
• Returns most verifications in under a day, based on reported data.
• Provides an auditable result, supporting compliance requirements.
• Scales internationally, having operated in 17 countries.

Cons

• Not suited for verifications outside employment, such as insurance eligibility or supplier checks; the team has stated no near-term plans for those areas.
• Some HR representatives may be reluctant to share information with an AI agent, requiring fallback to a human operator.
• 30% of verifications are not completed automatically, so teams may still need manual follow-up for unresolved cases.

Superunit fits teams that run high volumes of employment verifications, such as background screening companies, mortgage lenders, and property managers. Organizations that need to verify employment quickly and with an auditable trail will find the automation reduces manual workload. It's less relevant for those needing verification types beyond employment or who require guaranteed 100% hands-off completion.

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