About TheySaid 3.0
TheySaid 3.0 is a unified feedback platform that combines conversational AI surveys, interviews, and usability testing in a single product. It adds features like 2-way voice, AI-assisted forms, and AI Insights 2.0 to help teams collect and analyze richer feedback at scale.
Review
TheySaid 3.0 aims to be an "everything app" for feedback by bringing multiple research capabilities into one interface: voice and video capture for tests, AI moderation, and built-in analysis tools. The interface and feature list focus on making projects faster to create and easier to analyze, with integrations and import tools to reduce migration friction.
Key Features
- 2-way voice conversations where participants can speak and hear prompts read aloud.
- Usability testing with voice and video capture plus new question types like task assignments and URL visits.
- AI Forms and AI Insights 2.0, including an "Ask AI" tool for on-demand charts and reports.
- Conditional logic with AI-powered follow-ups, panel recruiting, and the ability to upload documents to teach the AI your context.
- Integrations and import tools (HubSpot, Salesforce, Slack, and migration from Qualtrics/SurveyMonkey/Typeform) plus an API for further connections.
Pricing and Value
TheySaid 3.0 offers a free plan and a launch promotion that includes a 3-month free option. Paid plans start at $49/month and scale upward based on feature needs and team size. For teams that need multiple feedback channels, built-in analysis and import capabilities, the bundled approach can be more cost-effective than subscribing to separate survey, usability testing, and analysis tools.
Pros
- Conversational AI moderator and 2-way voice increase engagement and often produce deeper responses than static surveys.
- Comprehensive feature set (forms, usability testing, panel recruiting, and integrations) reduces the need for multiple vendor subscriptions.
- AI-assisted creation and "Ask AI" analysis speed up setup and reporting, which helps non-specialists generate useful outputs quickly.
- Import tools and integrations make it easier to migrate existing surveys and connect to CRM or collaboration platforms.
- Preview and control options for AI follow-ups give teams oversight before enabling automated interactions.
Cons
- There can be a learning curve for teams unfamiliar with conversational research methods, despite AI assistance for question writing.
- Pricing that scales with features and volume may become costly for very large programs unless usage is closely managed.
- Automated AI follow-ups and conditional logic require careful configuration to avoid unintended participant experiences.
TheySaid 3.0 is well suited for product teams, user researchers, marketing groups, and customer experience programs that want an integrated platform for interviews, tests, and surveys. Organizations that only need occasional, simple polls may find the full feature set more than they need, while teams looking to centralize feedback and speed up analysis will get the most value.
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