About Zoho SalesIQ Nova '25
Zoho SalesIQ Nova '25 is the latest release of a sales and support engagement platform, launched with 25+ new features and enhancements. The update focuses on AI-driven chat, generative AI assistance, expanded messaging channels, workflow upgrades, and additional integrations.
Review
This release bundles a substantial set of improvements aimed at accelerating growth for sales and support teams. It emphasizes smarter chat automation, broader channel coverage, and workflow capabilities that streamline routine tasks.
Key Features
- AI-powered chat enhancements for automated and human-assisted conversations
- Generative AI features to help agents draft responses and summarize interactions
- Expanded messaging channel support and a more unified inbox for multi-channel communication
- Workflow automation upgrades to reduce manual steps and trigger actions across systems
- New integrations and analytics improvements to monitor engagement and outcomes
Pricing and Value
The product is available with a free tier at launch, making it accessible for teams that want to test core features. Paid plans are offered for organizations that need advanced capabilities or higher usage limits; details and exact pricing are provided on the official site. For many teams, the combination of AI assistance, multi-channel messaging, and workflow automation delivers clear operational value, though the return depends on team size, volume, and required integrations.
Pros
- Large number of new features in a single release, reducing the need for separate tools
- Generative AI features help speed up agent responses and improve consistency
- Better messaging coverage and a unified inbox simplify customer conversations across channels
- Free tier lets smaller teams evaluate core functionality before committing
Cons
- Initial setup and configuration can take time, especially for complex workflows
- Advanced features and high-volume usage may require paid plans, increasing costs
- Some integrations or niche systems may need extra work to connect reliably
Overall, Zoho SalesIQ Nova '25 is best suited for small to mid-sized sales and support teams that want unified messaging and AI-assisted workflows. Teams considering this release should try the free tier to evaluate how AI features and automation fit their processes before moving to a paid plan.
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