14 Recommended AI Courses for Help Desk Technicians in 2025

As artificial intelligence continues to advance, its integration into various professional fields is becoming more prevalent. For Help Desk Technicians, this technological evolution presents both challenges and opportunities. The growing need to upskill in AI-related competencies is critical as businesses increasingly rely on AI to enhance efficiency and customer service. This transformation can significantly impact job roles, making it essential for Help Desk Technicians to stay informed and skilled in AI applications to remain competitive in the industry.

Why AI matters for Help Desk Technicians today

AI is becoming a pivotal tool for Help Desk Technicians, enabling them to handle tasks more efficiently and effectively. According to recent statistics, approximately 69% of businesses are now incorporating AI into their operations. This widespread adoption is driven by AI's ability to improve service delivery and streamline processes. For Help Desk Technicians, understanding AI means being prepared for the current and future demands of the job market. This article aims to guide professionals in identifying the most beneficial AI courses, including a comparison of 14 courses in the field, such as the CompleteAI Training, to enhance their skills and career prospects.

The Growing Role of AI in Help Desk Technicians

AI is increasingly utilized in the Help Desk sector to automate repetitive tasks, assist in decision-making, and personalize customer interactions. Automation tools powered by AI can handle routine inquiries, allowing technicians to focus on more complex issues. Decision-making processes are enhanced through AI's ability to analyze data and provide insights, leading to more informed solutions. Personalization efforts are elevated by AI's capability to tailor responses and services to individual customer needs. These applications are reshaping the way Help Desk Technicians perform their roles, making AI knowledge an invaluable asset.

Benefits of becoming an AI expert in Help Desk Technicians

For professionals in the Help Desk domain, becoming proficient in AI offers numerous advantages. It enhances their ability to deliver superior customer service by leveraging AI tools to resolve issues promptly and accurately. Expertise in AI also opens up career advancement opportunities, as organizations value employees who can integrate technology effectively into their workflows. Furthermore, AI skills can lead to increased job security, as businesses seek to retain staff who can adapt to technological advancements. This expertise not only improves individual performance but also contributes to the overall success of the organization.

Comparison: All AI Courses for Help Desk Technicians (Updated Q2' 2025)

Course Name	Provider	Price	Key Topics	Pros	Cons	Best For
AI for Help Desk Technicians	Complete AI Training	$29/month (monthly), $8.25/month (billed annually)	Video courses, certifications, AI tools, industry news	Highly rated, extensive courses, daily updates, affordable	Subscription based	Help Desk Technicians
ChatGPT Tips for the Help Desk	LinkedIn Learning	$39.99/month (free trial available)	AI techniques, strategic planning, prompt engineering	Professional recognition, practical applications	Requires subscription after trial	General learners
AI in the Support Center Certification	HDI	Varies (see course catalog)	AI skills, support processes, customer experiences	Industry recognition, practical applications	Pricing details not provided	General learners
AI Fundamentals Certification	DataCamp	$25/month (DataCamp Premium Membership)	AI concepts, machine learning, ethical considerations	No programming required, flexible timeline	Requires membership	General learners
Foundations of Prompt Engineering	Amazon AWS Skill Builder	Free	Prompt design, AI interactions, support tasks automation	Free, practical focus	AWS-centric	General learners
AI Fundamentals	IBM SkillsBuild Learning	Free	AI basics, ethics	Free, official credential, ethics focus	Requires registration	General learners
ChatGPT Prompt Engineering for Developers	DeepLearning (with OpenAI)	Free	ChatGPT API, custom chatbots, AI applications	Free, developer-focused	More technical	General learners
Machine Learning with Python: Foundations	LinkedIn Learning	$39.99/month (free trial available)	Machine learning, Python, data preparation	Concise, skilled instructor	Subscription required after trial	General learners
Microsoft AI Skills Fest	Microsoft	Free	AI basics, applications	Free access, broad topics	Time-limited courses	General learners
Building Career Agility and Resilience in the Age of AI	LinkedIn Learning	$39.99/month (free trial available)	Career strategies, AI transformations	Career-focused	Subscription required after trial	General learners

Understanding AI Training for Help Desk Technicians Professionals

As AI continues to expand its influence across various industries, help desk technicians are finding new ways to incorporate AI technologies into their daily operations. The rise of AI courses tailored for help desk professionals provides a range of opportunities to enhance efficiency, improve customer service, and stay competitive in the evolving tech landscape. This article explores several AI courses designed for help desk technicians, offering insights into their content, benefits, and suitability for different skill levels.

Course 1: CompleteAI Training

CompleteAI Training for Help Desk Technicians is a comprehensive course offering over 100 video courses and certifications specifically tailored for help desk professionals. Designed to provide in-depth AI education, this subscription-based program includes daily updates on the latest AI tools and industry news relevant to help desk environments.

Key Topics Covered: Specialized AI courses for help desk technicians, AI tool updates, industry news.

Target Audience and Skill Level Requirements: Help desk professionals of all levels seeking to integrate AI into their workflows.

Pros:
• Extensive range of AI courses and certifications.
• Daily updates on AI tools and news.
• Affordable pricing, especially with annual billing.

Cons:
• Subscription-based model necessary for continuous learning.

Who Would Benefit Most: Help desk technicians looking for a comprehensive and regularly updated AI training program.

Course 2: ChatGPT Tips for the Help Desk by LinkedIn Learning

ChatGPT Tips for the Help Desk by LinkedIn Learning focuses on applying AI techniques like strategic planning and prompt engineering to enhance productivity in help desk roles. The course aims to teach help desk technicians how to effectively use AI tools such as ChatGPT.

Key Topics Covered: AI operations, strategic planning, prompt engineering.

Target Audience and Skill Level Requirements: Help desk professionals interested in practical AI applications.

Pros:
• Recognized professional certificates.
• Focus on practical applications of AI tools.

Cons:
• Requires subscription after free trial.

Who Would Benefit Most: Help desk technicians looking to gain professional recognition and apply AI tools directly in their roles.

Course 3: AI in the Support Center Certification by HDI

AI in the Support Center Certification by HDI is designed to help support center professionals master AI skills and get certified. The course focuses on using AI technologies within support centers to streamline processes and enhance customer experiences.

Key Topics Covered: AI skills for support centers, service management improvement.

Target Audience and Skill Level Requirements: Support center professionals familiar with IT service management.

Pros:
• Industry-recognized certification.
• Opportunities to network at HDI events.

Cons:
• Pricing details not provided upfront.

Who Would Benefit Most: IT support professionals looking for industry-recognized certification and networking opportunities.

Course 4: AI Fundamentals Certification by DataCamp

AI Fundamentals Certification by DataCamp offers foundational AI knowledge suitable for business leaders and aspiring AI practitioners. The course covers core AI concepts, machine learning fundamentals, and ethical considerations.

Key Topics Covered: AI concepts, machine learning, generative AI, ethics.

Target Audience and Skill Level Requirements: Beginners to AI practitioners, no programming experience required.

Pros:
• Suitable for all knowledge levels.
• Flexible timeline.

Cons:
• Requires DataCamp Premium Membership.

Who Would Benefit Most: Individuals seeking foundational AI knowledge without requiring programming skills.

Course 5: Foundations of Prompt Engineering by Amazon AWS Skill Builder

Foundations of Prompt Engineering by Amazon AWS Skill Builder offers a free course on designing effective prompts for AI models, focusing on practical applications for help desk technicians.

Key Topics Covered: Prompt engineering principles and techniques.

Target Audience and Skill Level Requirements: Help desk technicians with some familiarity with the AWS ecosystem.

Pros:
• Free access.
• Practically focused on prompt engineering.

Cons:
• AWS-centric course content.

Who Would Benefit Most: Help desk technicians interested in prompt engineering for AI models.

Course 6: AI Fundamentals by IBM SkillsBuild Learning

AI Fundamentals by IBM SkillsBuild Learning provides a free credential covering AI basics and ethics. Designed for beginners and managers, it offers foundational knowledge for help desk technicians.

Key Topics Covered: AI basics, ethics.

Target Audience and Skill Level Requirements: Suitable for beginners and managers.

Pros:
• Free official credential.
• Strong focus on ethics.

Cons:
• Requires registration.

Who Would Benefit Most: Beginners seeking foundational AI knowledge with a focus on ethics.

Course 7: ChatGPT Prompt Engineering for Developers by DeepLearning

ChatGPT Prompt Engineering for Developers by DeepLearning teaches how to leverage the ChatGPT API to build custom chatbots and AI applications, suitable for help desk technicians with development skills.

Key Topics Covered: ChatGPT API usage, custom chatbot building.

Target Audience and Skill Level Requirements: Developers or technicians with coding background.

Pros:
• Free access.
• Developer-focused API learning.

Cons:
• Requires technical background.

Who Would Benefit Most: Technicians interested in developing custom AI solutions.

Course 8: Machine Learning with Python: Foundations by LinkedIn Learning

Machine Learning with Python: Foundations by LinkedIn Learning provides a foundational understanding of machine learning using Python. This course is geared towards help desk technicians aiming to grasp AI model implementation.

Key Topics Covered: Machine learning basics, data collection, and preparation.

Target Audience and Skill Level Requirements: Beginners to intermediate learners with interest in Python.

Pros:
• Concise and clear instruction.
• Good for beginners to intermediate learners.

Cons:
• Requires subscription after trial.

Who Would Benefit Most: Help desk technicians interested in understanding machine learning with Python.

Course 9: Microsoft AI Skills Fest by Microsoft

Microsoft AI Skills Fest is a collection of free AI courses that include introductory and practical sessions. It's relevant for help desk technicians looking to understand AI tools and their integration into workplaces.

Key Topics Covered: AI basics and applications.

Target Audience and Skill Level Requirements: Broad range of topics suitable for various skill levels.

Pros:
• Free access to a variety of topics.

Cons:
• Some courses are time-limited or event-specific.

Who Would Benefit Most: Help desk technicians exploring diverse AI topics without committing to a single course.

Course 10: Building Career Agility and Resilience in the Age of AI by LinkedIn Learning

Building Career Agility and Resilience in the Age of AI by LinkedIn Learning helps professionals adapt their career paths in an AI-transformed workplace. It focuses on developing resilience and reimagining career strategies amidst AI advancements.

Key Topics Covered: Career adaptation, resilience-building, AI-driven changes.

Target Audience and Skill Level Requirements: Professionals preparing for AI-enhanced career environments.

Pros:
• Focus on career development in AI contexts.

Cons:
• Requires subscription after trial.

Who Would Benefit Most: Professionals seeking to adjust their career strategies in response to AI changes.

Course 11: Complete ChatGPT Course For Work 2023 (Ethically) by Udemy

Complete ChatGPT Course For Work 2023 (Ethically) by Udemy focuses on using ChatGPT ethically in the workplace. This course is practical for help desk technicians who want to responsibly integrate ChatGPT into their tasks.

Key Topics Covered: Ethical use of ChatGPT, workplace integration.

Target Audience and Skill Level Requirements: Help desk technicians interested in ethical AI tool usage.

Pros:
• Focus on ethical applications.

Cons:
• Subscription or individual course purchase required.

Who Would Benefit Most: Technicians looking for ethical guidance on integrating AI tools.

Course 12: AI Engineer for Data Scientists Associate Certification by DataCamp

AI Engineer for Data Scientists Associate Certification by DataCamp is aimed at data scientists transitioning into AI engineering roles. The course covers data management, AI governance, and foundational AI programming in Python.

Key Topics Covered: Data management, AI governance, Python programming.

Target Audience and Skill Level Requirements: Data scientists with some Python skills.

Pros:
• Practical and timed exams.

Cons:
• Requires data science foundation.

Who Would Benefit Most: Data scientists looking to specialize in AI engineering roles.

Course 13: Microsoft Certified: Azure AI Engineer Associate by Microsoft

Microsoft Certified: Azure AI Engineer Associate is designed for professionals building AI solutions on Azure. It covers AI solution planning, NLP, and generative AI.

Key Topics Covered: AI solution planning, Azure AI tools.

Target Audience and Skill Level Requirements: Proficient in Python and C#, familiar with Azure.

Pros:
• Industry-recognized certification.

Cons:
• Requires proficiency in Python and C#.

Who Would Benefit Most: Professionals working with Azure AI services.

Course 14: Jetson AI Courses & Certifications by NVIDIA Developer

Jetson AI Courses & Certifications by NVIDIA Developer offers hands-on learning focused on AI and Edge AI using NVIDIA Jetson hardware. The course includes machine learning and deep learning projects accelerated by GPUs.

Key Topics Covered: AI hardware, edge computing, GPU acceleration.

Target Audience and Skill Level Requirements: Technicians with some familiarity with Python and Linux.

Pros:
• Free course content.

Cons:
• Requires Jetson hardware for full experience.

Who Would Benefit Most: Technicians interested in AI hardware and edge computing.

Overall Recommendations

Choosing the right AI course depends largely on your current skill level, your career goals, and the specific requirements of your workplace. For help desk technicians looking for a comprehensive and regularly updated program, CompleteAI Training offers a robust option with extensive resources tailored specifically for your role. If you are seeking professional recognition and practical applications, LinkedIn Learning's ChatGPT Tips for the Help Desk is a great choice. For those new to AI, IBM's AI Fundamentals provides a solid introduction without any cost. Ultimately, the best course will align with your specific learning needs and career aspirations, helping you to effectively integrate AI technologies into your help desk operations.