AI app for customer support · no coding needed
Outbound and inbound call operations desk
Reduce manual call handling while keeping every consequential action under named human approval.
Made for: Operations and support teams that place and receive calls on behalf of clients or staff
What it does for you
The problem
Booking, support and follow-up calls are handled manually across scattered tools, so context, transcripts and approvals are lost between calls.
What it gives you
Reviewed call outcomes linked to transcripts and CRM records
What you give it
Approved call listsscriptscontact recordsprior call context
Build your own version of Simple AI, Simple AI Phone Assistant and more
One app with what these 5 AI tools do, yours to keep and change: Simple AI, Simple AI Phone Assistant, CallBud AI, Kelam, Asmi AI.
Everything these tools do, in one app
- Outbound call placement Initiates phone calls to third parties to perform tasks such as booking reservations, scheduling appointments, or contacting support.Found in Simple AI, Kelam, Asmi AI
- Inbound call handling Answers incoming calls and continues the conversation with context from previous interactions.Found in Kelam
- Call transcription Provides a written transcript of each call for reference and record-keeping.Found in Simple AI, CallBud AI, Kelam
- Call recording Records audio of calls for later review.Found in CallBud AI, Kelam
- Concurrent calls Handles multiple calls at the same time to check availability or perform tasks in parallel.Found in Simple AI
- Phone tree navigation Automatically navigates automated phone menus and IVR systems to reach the right department or person.Found in Simple AI, Kelam, Asmi AI
- Human transfer Transfers the call to a human agent when needed.Found in Simple AI, Kelam
- Multilingual support Conducts calls in multiple languages to serve diverse users and regions.Found in Simple AI, Kelam, Asmi AI
- Voice-activated control Allows users to handle calls and dictate messages using voice commands.Found in Simple AI Phone Assistant
- Automated reminders Creates reminders and calendar events automatically based on user input.Found in Simple AI Phone Assistant
- Caller identification and spam blocking Identifies incoming callers and blocks spam calls.Found in Simple AI Phone Assistant
- Messaging app integration Integrates with popular messaging apps for seamless communication.Found in Simple AI Phone Assistant
- Custom voice commands Allows users to personalize voice commands for control.Found in Simple AI Phone Assistant
- Automated call answering and routing Answers incoming calls and routes them to the appropriate team members.Found in CallBud AI
- CRM integration Connects with customer relationship management and communication platforms to streamline workflows.Found in CallBud AI
- Custom call scripts Enables businesses to define call scripts and responses to keep calls on-brand.Found in CallBud AI
- Analytics dashboard Provides a dashboard to monitor call performance and customer engagement.Found in CallBud AI
- Pre-dial confirmation Shows who the agent is about to call before dialing, allowing user intervention.Found in Kelam
- Long-term context retention Remembers tasks and context across multiple days to execute follow-up actions without repeated user permission.Found in Asmi AI
- Task input via multiple formats Accepts task inputs via voice notes, PDFs, or screenshots to reduce friction.Found in Asmi AI
- AI identity disclosure Discloses its identity as an AI assistant at the start of every outbound call for transparency.Found in Asmi AI
How it works, step by step
- Place outbound calls for bookings, appointments and support requests
- Answer inbound calls with context from earlier interactions
- Transcribe each call and store it with the call record
- Record call audio for later review
- Run concurrent calls to check availability in parallel
- Navigate phone trees and IVR menus to reach the right department
- Transfer the call to a human agent when needed
- Conduct calls in multiple languages
- Accept voice commands to handle calls and dictate messages
- Create reminders and calendar events from call outcomes
- Identify incoming callers and block spam calls
- Send and receive messages through connected messaging apps
- Support custom voice commands per user
- Answer and route inbound calls to the right team member
- Sync contacts, notes and outcomes with the CRM
- Apply approved call scripts and responses
- Show call performance and engagement in a dashboard
- Show who is about to be called before dialing, with user intervention
- Retain task context across days for follow-up actions under standing permission
- Accept task inputs as voice notes, PDFs or screenshots
- Disclose AI identity at the start of every outbound call
- Compare the reviewed result with the recorded baseline and value assumptions
- Capture corrections and named-owner approval before consequential use
- Export a versioned reviewed call outcome linked to transcripts and CRM records with source references and unresolved questions
Build it yourself with your AI system
Build this app yourself, no coding needed
Start with a quick version you can try in a few minutes. Like it? Then build the full app by copying and pasting our step-by-step instructions: everything is prepared for you.
Sign in to see how to build it yourself
Build a quick version to try, or get the full app pack for Outbound and inbound call operations desk with the step-by-step building instructions. You don't need any technical skills: you copy, paste and answer a few questions. Both are included in the membership.
4 Have it built for you days to a few weeks
Rather not do it yourself, or want it fully tailored to your data, your way of working and your brand? Nexibeo builds Outbound and inbound call operations desk with you.
What's in the app pack
Included in the Complete AI Training membership.
- The building instructions your AI follows, step by step
- The questions your AI will ask you about your business before it starts
- A clickable demo you can open in your browser, to see how it should work
- A detailed blueprint of the screens, the information it keeps and the checks it runs
Become a member to get the app packAlready a member? Sign in
The files, for the technically curious
- START-HERE.mdHow to build it with your own AI (read first)3 KB
- README.mdOverview and links4 KB
- questions.mdQuestions to answer before you build2 KB
- prompt-cloudflare.mdThe full build prompt, hosted on Cloudflare25 KB
- prompt-vps.mdThe same build on your own server (Docker)25 KB
- spec.jsonData model, API, AI pipeline, acceptance criteria11 KB
- demo/index.htmlThe working demo on sample data197 KB
Questions
Do I need to know how to code?
No. You copy and paste the prompts on this page into ChatGPT or Claude, and the AI does the building. When it asks you something, you answer in your own words.
What does it cost?
The quick version, the app pack and the step-by-step instructions are for members: you pay the membership price, not a price per app (see the plans). Building the full app uses your own ChatGPT or Claude subscription. Putting it online is often cheap or no cost at the start, and your AI tells you before anything costs money.
How long does it take?
The quick version: about two minutes. The real app: an afternoon for a first version you can use, longer if you want every feature.
Can I change it to fit my business?
Yes. Tell your AI what to change in plain words, like “add a column for the price” or “use our logo and colours”. Or have Nexibeo build and customise it for you.
More detailsHow the AI works, safeguards and what to build first
Reduce manual call handling while keeping every consequential action under named human approval. For operations and support teams that place and receive calls on behalf of clients or staff, convert approved call lists, scripts, contact records and prior call context into reviewed call outcomes linked to transcripts and CRM records. The benefit is a testable hypothesis, measured through completed call tasks per operator hour and corrections after call review; do not assume that AI output alone produces business value.
Confirm the buyer's problem and scope, collect approved call lists, scripts, contact records and prior call context, then follow this sequence: 1. Place outbound calls for bookings, appointments and support requests. 2. Answer inbound calls with context from earlier interactions. 3. Transcribe each call and store it with the call record. 4. Record call audio for later review. 5. Run concurrent calls to check availability in parallel. 6. Navigate phone trees and IVR menus to reach the right department. 7. Transfer the call to a human agent when needed. 8. Conduct calls in multiple languages. 9. Accept voice commands to handle calls and dictate messages. 10. Create reminders and calendar events from call outcomes. 11. Identify incoming callers and block spam calls. 12. Send and receive messages through connected messaging apps. 13. Support custom voice commands per user. 14. Answer and route inbound calls to the right team member. 15. Sync contacts, notes and outcomes with the CRM. 16. Apply approved call scripts and responses. 17. Show call performance and engagement in a dashboard. 18. Show who is about to be called before dialing, with user intervention. 19. Retain task context across days for follow-up actions under standing permission. 20. Accept task inputs as voice notes, PDFs or screenshots. 21. Disclose AI identity at the start of every outbound call. Resolve uncertain cases with qualified reviewers, approve reviewed call outcomes linked to transcripts and CRM records, and measure completed call tasks per operator hour and corrections after call review against a documented baseline.
How the AI works
Use AI to interpret permitted inputs, suggest structured mappings and generate candidate outputs for the three stated task modules. Use deterministic code for arithmetic, schema validation, hard constraints and reproducible tests. Review source-linked explanations and uncertainty before accepting results. One approved call script set and one connected telephony provider; final booking, commitment and escalation decisions remain human. A model suggestion is never a verified fact, professional decision or authorization to act.
Safeguards
Preserve caller consent, call recording notice, source attribution and usage permissions. Named owners approve bookings, commitments and escalations. One approved call script set and one connected telephony provider; final booking, commitment and escalation decisions remain human. Keep all consequential actions under authorized human control and do not fabricate missing inputs, permissions, professional judgments or market evidence.
What to build first
Pilot scope: One approved call script set and one connected telephony provider; final booking, commitment and escalation decisions remain human. Implement one approved input format, a bounded representative case set and the first two task modules: place outbound calls for bookings, appointments and support requests; answer inbound calls with context from earlier interactions. Support the third module with operator review: transcribe each call and store it with the call record. Include source references, corrections, basic organization access, approval states, export and value measurement. Use managed operator assistance for unresolved exceptions. The cost estimate covers this narrow prototype, not unrestricted multi-tenant scale, complex production integrations, specialist certification or physical operations.
What it can connect to
Client-owned contact lists, authorized call scripts and permitted CRM records. Cloud call storage, calendar and messaging destinations. Start with file exchange and validate destination specifications before promising direct CRM write-back. Start with authorized file exchange. Validate current provider access, usage rights and schema behavior before promising a connector.
The screens in detail
Primary screens: Call queue and pre-dial confirmation, Live call monitor with transcript, Review and follow-up. Use a queue list for pending and active calls, a central panel for live transcript and call state, and a right-hand panel for script, contact history and approvals. Let users compare script versions side by side. Display queued, dialing, on-call, transferred, completed and needs-review states. Provide a client or team preview link with comments anchored to the relevant call record. Make the task-specific outcome reviewed call outcomes linked to transcripts and CRM records visible beside its evidence, review state and value baseline.
