Certification
Certification in Building AI Customer Support Agents
Become certified in AI-powered customer support automation. You'll build n8n agents that answer questions, qualify leads, spot buyers, and book meetings,no code required. Prove you can deploy real automation that saves teams hours every week.
The exam
Take the certification exam
Multiple-choice questions about the course. Pass with 70% or more and your certificate is issued at once, with a public page and an "Add to LinkedIn" button.
What the exam covers
2 questions from each of the 9 chapters of the course
18 multiple-choice questions, drawn fresh for every attempt. Pass with 70% or more.
- 01What we're building1:25
- 02The chat trigger1:39
- 03The AI agent node4:11
- 04The chat model1:11
- 05Adding memory2:25
- 06A code tool3:13
- 07Logging leads in Google Sheets9:19
- 08Booking with Google Calendar6:24
- 09Test and publish8:01
This certification walks you through building an AI support agent in n8n from the ground up. You'll gain real skills that boost productivity, improve decision-making, and give your career an edge,no coding required, just visual workflows that actually work. It's hands-on, practical, and designed for anyone ready to work smarter, not harder.
This certification covers the following topics:
- Why an AI Agent Beats a Simple Chatbot
- The Architecture: Mapping Your Workflow
- Configuring the Chat Trigger Node
- Using the AI Agent Node as Your Control Center
- Writing System Prompts That Drive Business Logic
- Choosing the Right Chat Model
- Managing Memory for Coherent Conversations
- Adding Tools to Turn Talk Into Action
- Capturing Leads Automatically With Google Sheets
- Booking Meetings on Autopilot With Google Calendar
- Testing Your Agent With Real Scenarios
- Publishing, Deploying, and Troubleshooting Common Issues
Jobs this certification suits
Our AI checked this certification against 500 jobs; these get the most out of it. Each job links to its learning path.