15below Acquires Airport AI to Enhance Passenger Communications
15below, a UK-based company specializing in automated communications for airline passengers, has acquired Airport AI, a conversational AI platform for airports. The financial terms of the deal were not disclosed.
This acquisition allows 15below to offer a unified solution that bridges airlines and airports, aiming to improve passenger experiences across the air travel ecosystem.
What the Combined Solution Offers
The integration of 15below and Airport AI technologies will provide airports with enhanced passenger visibility within terminals. This enables more responsive and efficient customer service while reducing labor and operational costs through self-service customer support options.
Airport AI’s platform uses large language models to allow passengers to interact via multiple channels, including airport websites, mobile apps like WhatsApp and WeChat, voice assistants, and airport kiosks.
For airlines, the expanded capabilities mean more comprehensive, conversational, and contextual interactions with passengers, which can boost service quality and customer loyalty.
Expanding Airport AI’s Global Reach
Currently serving over 80 airports, Airport AI will leverage 15below’s resources to grow its global footprint. Nicholas Key, CEO of 15below, highlighted the alignment of both companies’ visions to create seamless travel experiences.
Pierre Cuquemelle, CEO of Airport AI, emphasized the importance of breaking down silos between airlines and airports in passenger communications. By combining AI-driven communication with deep airline system integration, they aim to improve operational efficiency and reduce travel stress for millions worldwide.
Why This Matters for PR and Communications Professionals
- This acquisition reflects a growing trend in travel towards integrated, AI-powered communication platforms that serve both airlines and airports.
- For PR teams, it signals the importance of messaging that highlights seamless customer journeys and operational efficiencies enabled by AI.
- It also opens opportunities to craft narratives around industry collaboration and innovation without overstating technological buzzwords.
As AI continues to reshape customer interaction channels, communications specialists should stay informed about these developments to better position their messaging and client strategies.
For those interested in further exploring AI applications in communications, Complete AI Training offers relevant courses on automation and AI tools that can enhance your skill set in this evolving field.
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