Accruent unveils smart innovations to connect, control, and maximize built environment investments
Accruent announced new AI and analytics capabilities, user experience updates, and strategic partnerships at Insights 2025. The through line is simple: faster decisions, fewer manual steps, and systems that actually work together. For real estate and construction leaders, that means clearer portfolio visibility and tighter control over cost and risk.
Why this matters for real estate and construction
Budgets are tight, downtime is expensive, and lease terms get complex fast. The updates focus on turning scattered data and disconnected tools into clear, repeatable workflows you can trust. Less swivel-chair work. More signal, less noise.
The four pillars driving operations
- Analytics & insights: Space Intelligence visualizations help teams see usage by building, floor, and space type at a glance. Lucernex adds mid-month percent rent calculations to accurately allocate sales and reduce errors. Real-time reporting with AI-driven pattern detection supports quicker, more confident decisions.
- User experience: Meridian and RedEye now sync engineering documents in real time, so project and maintenance teams work from a single source of truth. FAMIS Service Assist streamlines service requests for students and staff, while modernized Maintenance Connection and TMS experiences speed field work. A new Customer Center centralizes training, resources, and community support to shorten time-to-value.
- Integrated connected systems: Partnerships with ESRI, Ellucian, and Microsoft 365 connect mapping, scheduling, and workplace tools. Think geospatial context for assets, cleaner course scheduling for higher ed, and unified bookings through Outlook and Teams.
- Artificial intelligence: Crue, Accruent's AI assistant, streamlines everyday tasks and surfaces insights that matter. The new EMS mobile app books spaces using natural language, and patented anomaly detection flags asset issues before they fail.
Practical wins you can act on this quarter
- Owners and asset managers: Use Lucernex percent rent automation to cut manual calculations, reduce disputes, and improve audit readiness.
- Facilities leaders: Turn on anomaly detection for critical equipment to move work from reactive to predictive. Start with high-cost assets and expand.
- Space planners and corporate real estate: Use Space Intelligence to rightsize occupancy, consolidate underused areas, and guide capex decisions.
- Engineering and construction teams: Standardize on Meridian + RedEye syncing to avoid working off old drawings, reduce rework, and speed handover.
- Higher ed and workplace experience: Combine EMS with Microsoft 365 and Ellucian for a smoother booking and scheduling flow people will actually use.
- IT and PMO: Leverage the connected ecosystem to reduce one-off integrations, lower support load, and strengthen data governance.
How to roll this out without the drag
- Define 3-5 metrics that matter: occupancy by type, work order response time, mean time between failures, percent rent accuracy, and SLA compliance.
- Pilot one building or region for each capability (space analytics, anomaly detection, document sync). Prove value, then scale.
- Stand up the Customer Center playbook for training and SOPs. Make mobile the default for techs.
- Use Microsoft 365 and geospatial integrations as quick wins to boost adoption and data quality.
- Review results quarterly. Keep what saves time or money. Cut what doesn't.
Bottom line
These updates bring analytics, UX, integrations, and AI together in a way that removes friction across the building lifecycle. For operators, that means cleaner data, fewer handoffs, and faster ROI across leases, assets, and space.
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