New Research on AI in E-Commerce Logistics
A recent study by Politecnico di Milano and Amazon explores how artificial intelligence (AI) is reshaping e-commerce logistics. Contrary to fears about job losses, the research shows AI creates new roles, boosts efficiency, and supports greener operations.
The Impact of AI on Logistics
When people work alongside AI technology in logistics, new job roles develop, processes improve, and waste decreases. The study titled "The Impact of AI and Digital Technologies on Demand Forecasting and Advanced Inventory Management in E-Commerce Logistics: An Economic and Social Analysis" highlights these effects, focusing on Italian e-commerce companies.
Data collected through literature reviews and interviews reveal that 80% of surveyed companies successfully reassigned employees to higher value-added roles. Additionally, 85% reported improvements in process efficiency and customer satisfaction.
Stefano Perego, VP International Operations at Amazon, explains, “Companies can move people away from repetitive tasks to focus on analytical thinking and decision-making. Our use of predictive data analytics enhances operations with the goal of extending people’s capabilities, not replacing them.”
Job Transformation and Skills Development
Introducing AI technology in logistics centers has expanded job variety. From primarily pickers and packers, roles now include specialised technicians and data analysts. In 2024 alone, 20,000 employees in Europe’s last mile logistics network received training on new technologies.
Over the last two years, reliability, maintenance, and engineering roles increased by 50% in Amazon’s European facilities, demonstrating a clear focus on preparing workers for the future.
Technology Changing Work
The research dispels common myths about automation leading to job loss. Instead, 40% of companies reported improved digital skills among staff. New roles emerged in data analysis and planning, with 80% reallocating employees to higher value-added tasks.
All companies using AI noted better demand forecast accuracy, which translates into more effective inventory management. Companies with structured forecasting before adopting AI saw 5% to 10% improvements, while those starting from scratch improved by up to 95%.
Sustainability and Efficiency
AI also brings environmental benefits. Half the companies cut waste by 50%, and 70% reduced emergency shipments thanks to better planning. Warehouse space was optimised — 40% of companies recovered up to 20% of space, with some halving their warehouse footprint while maintaining service levels.
Transport efficiency improved too. Half the companies increased vehicle load rates from 85% to 95%, reducing overall shipments by 30%.
Customer Experience and Supply Chain Integration
AI has enhanced customer experience for 85% of surveyed companies. Item availability increased for 60%, and 40% expanded product offerings through more efficient warehouse usage.
Visibility and integration across the supply chain improved for 95% of companies, with 70% seeing better collaboration between departments.
Riccardo Mangiaracina, Professor at Politecnico di Milano, notes, “This study is a clear example of how AI can be used strategically to drive positive change across operations.”
Francesco Caio, Chairman of Caio Digital Partners, adds, “Amazon’s approach shows how AI technology offers opportunities for reskilling and professional growth throughout the e-commerce logistics chain.”
For those interested in developing skills related to AI and logistics, exploring courses on Complete AI Training can provide practical knowledge to prepare for evolving roles in this sector.
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