2025: Local Government at the Crossroads
From Culture to AI, Tech is Transforming Local Government
Local governments in Australia consist of nearly 600 councils, each differing in size, financial resources, and the populations they serve. Because of this diversity, technology and digital transformation cannot follow a one-size-fits-all model.
What often gets overlooked in the push for tech upgrades is that transformation is less about hardware or software and more about the people and culture within the organisation.
“Taking something the organisation has shaped over decades and imposing something new on it isn’t just a technological fix — it’s about the people and processes,” says Ross Wildes, partner at Deloitte and leader of its local government practice.
Artificial intelligence offers a way to address the ‘technical debt’ many councils carry by modernising outdated systems. But the challenge remains: how to integrate AI effectively without disrupting established workflows and culture.
Local councils need to focus on understanding their unique needs and capabilities rather than chasing generic tech solutions. Successful integration depends on aligning technology with existing processes and investing in the skills of staff.
- Assess current systems and identify where AI can reduce manual workload or improve service delivery.
- Engage teams early in the transformation process to build support and understanding.
- Invest in training programs that prepare staff to work alongside AI tools effectively.
- Consider partnerships with technology providers who understand the local government context.
For those interested in building skills around AI and automation in the public sector, resources like Complete AI Training's latest AI courses offer practical learning paths tailored to different job roles.
Adopting AI is less about replacing people and more about empowering them to work smarter. Councils that approach this thoughtfully can reduce costs, improve services, and better meet community needs.
Your membership also unlocks:
