Content services that make AI outcomes stick
AI isn't hitting a wall because models lack horsepower. It stalls because we ask it to reason over content that isn't trusted, governed, or tied to business context. The pattern is familiar: promising pilots, quick wins, then friction-outputs you can't verify, sources you can't trace, compliance risks you can't ignore. One study found that only 2% of organizations are ready to scale AI securely due to content quality, governance, and risk gaps. Source
AI outcomes improve when content is accurate, governed, and connected to the workflows where decisions happen. That's the foundation of OpenText Content Cloud-built to make enterprise AI reliable, secure, and accountable. Recent analyst recognition reinforces this approach, with OpenText named a Leader in the 2025 IDC MarketScapes for Intelligent Document Processing and Knowledge Discovery.
AI-to-AI integration: OpenText Content Aviator inside Microsoft Copilot
The biggest blocker to AI readiness is fragmentation. Knowledge is scattered across repositories, business apps, and chat threads. If Copilot can't reach governed enterprise content, answers are incomplete or unreliable.
In our 26.1 release, we're introducing an AI-to-AI integration between OpenText Content Aviator and Microsoft Copilot, embedded inside Microsoft 365. This connects Copilot directly to governed content-without forcing people to leave the tools they use every day.
- Get summaries and insights grounded in enterprise content
- Open source documents and support records in real time
- Validate responses with traceable, governed references
- Cut manual searches and reduce app switching
The payoff: faster decisions, higher confidence, and AI experiences that meet enterprise standards for trust and accountability.
Industry focus: Modernizing financial services with Content Next
Horizontal platforms matter, but regulated industries need more. Financial services runs on governance, scale, and compliance. That's why OpenText and Fiserv are co-innovating Content Next-a cloud-based content and workflow solution built on OpenText Core Content Management, purpose-built for banks and credit unions.
- Unify digital banking and back-office content processes
- Automate financial workflows with embedded AI
- Scale securely across multi-tenant, regulated cloud environments
Fiserv will begin onboarding customers to Content Next in 2026. It's a clear path for financial institutions to move from isolated pilots to governed, AI-infused operations at scale.
From pilots to enterprise impact
Most teams don't need more AI experiments-they need predictable outcomes that stand up to audit and production load. That takes more than model tuning. It requires governed content, connected workflows, and traceable knowledge built into the systems people already use.
OpenText's strategy is simple: embed AI where your content lives and your work happens. That's how you get accurate answers, source transparency, and compliance you can prove-without reinventing your stack or adding new layers of complexity.
Practical next steps
Strengthen your Copilot rollout with training focused on enterprise content scenarios: Microsoft AI Courses.
If you're in banking or fintech, explore governance-first adoption patterns and use cases: AI for Finance.
AI readiness isn't about more tools. It's about activating the content you already trust-so your pilots turn into production-grade outcomes, fast and safely.
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