Amazon One Medical launches Health AI assistant: 24/7 guidance built on your medical record
Amazon One Medical has rolled out a Health AI assistant inside the One Medical app. It gives patients round-the-clock guidance based on their medical history, explains lab results in plain language, books appointments, and helps manage medications-backed by HIPAA-grade privacy and security.
Key takeaways
- 24/7 health guidance personalized from each member's medical records, lab results, and medications
- Explains labs, answers health questions, books appointments, and supports medication management
- Clinical guardrails route members to One Medical providers when expertise is needed
- HIPAA-compliant safeguards: encryption, strict access controls, and no data sales
- Now live in the One Medical app; powered by models on Amazon Bedrock
Why this matters for healthcare teams
Patients want answers now, and your inbox reflects it. This assistant handles routine questions, interprets labs with context, and guides patients to the right level of care-virtual, in-person, or urgent care. That means less back-and-forth, clearer next steps, and faster scheduling for same or next day needs.
It doesn't replace clinicians. It augments your workflow with smart triage and clear thresholds for escalation. When a case requires judgment, the assistant connects the member to your care team-by message, video visit, or an in-person slot-often within minutes.
What Health AI does inside the One Medical app
- Answers general and complex health questions using the patient's record for context
- Explains lab results and what they may mean for the individual
- Offers 24/7 guidance on symptoms, conditions, potential treatments, and wellness questions
- Recommends the best care option: virtual visit, in-person appointment, or urgent care
- Books appointments and supports medication renewals, which can be filled with Amazon Pharmacy
Pay-per-visit care for kids ages 2-11
Parents and guardians can access expert advice and treatment for common pediatric issues like pink eye, skin rashes, head lice, and asthma prescription renewals. The assistant taps into the child's history to give precise guidance, then connects families to a clinician when that's the safer move.
Clinical safeguards and escalation
One Medical's clinical leaders helped build and review protocols for safety, including emergency and sensitive scenarios. If symptoms or data cross predefined thresholds, the assistant prompts the member to message the care team, join a video visit, or book an in-person evaluation-same day or next day in most cases. Providers stay in control, with clear, actionable handoffs.
Privacy and security
- Conversations with the assistant are not automatically added to the medical record
- Data is protected with administrative, physical, and technical safeguards, including encryption and strict access controls
- Amazon does not sell members' personal data, including protected health information
For more on HIPAA requirements, see the official guidance from HHS: HIPAA Overview.
How it supports clinical operations
- Pre-visit prep: Patients come in with clearer questions and expectations
- Education at scale: Lab explanations and symptom guidance reduce repetitive messages
- Triage discipline: Consistent routing to the right modality based on criteria
- Medication management: Fewer delays on renewals and better adherence prompts
- Continuity: The assistant uses full medical context so advice aligns with the care plan
Availability and access
The Health AI assistant is available now to all One Medical members in the One Medical app. It's powered by models on Amazon Bedrock. Membership is optional for scheduled in-person or remote appointments, but can be added as a Prime benefit for $9/month or $99/year, or purchased directly from One Medical.
Your control
If members prefer the standard One Medical app experience, they can opt out by tapping "Home" in the bottom navigation bar.
Continuous improvement
The assistant has been in beta with select members since early 2025. One Medical continues to collect feedback from patients and clinicians to improve accuracy, usefulness, and features-keeping providers at the center of care decisions.
FAQ
What does Health AI do?
It interprets health information using the member's record, answers questions, explains labs, suggests care options, books appointments, and supports medication renewals-24/7.
Does Health AI replace a doctor's visit?
No. It complements clinical care. When a situation calls for clinical judgment, the assistant routes the member to their One Medical provider by message, video, or in-person visit.
How does Health AI protect my privacy and security?
It follows HIPAA-compliant practices with encryption, strict access controls, and clear data boundaries. Conversations with the assistant are not automatically added to the medical record, and personal health data is not sold.
How do you prevent potential patient harm from Health AI responses?
Clinical guardrails, escalation criteria, and workflows are built with One Medical's clinical leadership. The assistant flags concerning symptoms and moves the member to a clinician promptly.
Can I trust Health AI to give me accurate health information?
The assistant uses each member's medical context and established clinical protocols. It is being improved continuously based on clinician and member feedback, with providers guiding care.
What if I don't want to use Health AI?
Members can switch to the standard app experience at any time by tapping "Home" in the app's bottom navigation.
For teams building AI fluency
If you're updating staff training or care ops playbooks, curated AI learning paths by role can help. Explore options here: AI courses by job.
Your membership also unlocks:
