Ant Group's AQ AI Health App Hits 140 Million Users, 60% from Lower-Tier Cities

AQ by Ant Group Reaches 140 Million Users, Extends Quality Care Across China

Ant Group's AI healthcare app, AQ, is scaling access to care across China. Since its official launch in June 2025, following public testing from September 2024, AQ has served 140 million users, with 60% from third-tier cities and below.

"We hope AI can empower doctors by extending their reach to more patients, freeing up time for medical research and the fight against complex diseases, while equipping community doctors with powerful AI assistants," said Cyril Han, CEO of Ant Group.

Access and Reach

• 100+ AI services for daily healthcare needs: doctor recommendations, medical report analysis, and personalized health guidance.
• 5,000+ hospitals offering digital services via AQ.
• 200,000 doctors available for online consultations.
• 300+ AI Doctor Agents co-developed with leading physicians and top hospital departments.

Specialist-led agents are live on the platform. Examples include AI agents built with Jian'an Wang, Director of the Heart Center at the Second Affiliated Hospital of Zhejiang University School of Medicine, and Jun Wang, President of Peking University People's Hospital and a leading thoracic surgery expert.

Measured Gains in Community Care

AQ is narrowing the urban-rural gap by making expert guidance accessible anytime, anywhere. In a study of 150 doctors diagnosing 1,000 patients, support from the Urology AI Agent co-developed with Shanghai's Renji Hospital improved diagnostic accuracy among community doctors by 4%-8%.

For healthcare teams, this means earlier routing, fewer unnecessary referrals, and more consistent first-line decisions.

Features That Reduce Friction

• Senior-friendly hotline: In partnership with China Mobile, elderly users can access AQ services using simple voice commands on their phones.
• Unified personal health archive: More data consolidated into one record, with broader integrations for wearables and chronic disease devices.
• Skin disease recognition: Identifies 50+ skin conditions from a photo, delivering timely guidance for next steps.

For Clinicians and Hospitals: Build Your Own AI Agents

AQ's AI Agent Development Platform lets doctors and institutions create their own agents with minimal lift. These agents can standardize triage, support guideline adherence, and extend specialist protocols to community settings.

• Convert department expertise into 24/7 decision support.
• Offer consistent patient education across sites and cities.
• Free up specialist time for complex cases and research.

What This Means for Healthcare Leaders

• Capacity extension: Scale specialist know-how to lower-tier regions without adding headcount.
• Continuity of care: Patients carry a unified health record across services and devices.
• Operational efficiency: AI-supported decisions reduce variability and speed up throughput.

Related Update from Ant Group

On the same day, Ant Group's investment management platform, Ant Fortune, announced it will make AI tools available to financial institutions for investment research, operations, and content creation.

About Ant Group

Ant Group is a global digital technology provider and the operator of Alipay, connecting over one billion users to more than 10,000 types of consumer services. Its products use AI, blockchain, and other technologies to support partners across industries in inclusive and sustainable development.

Further Learning

For healthcare professionals building AI skills for clinical workflows and patient services, explore role-based programs here: AI upskilling by job.