ARAG UK's Law Assist Wins "AI Legal Assistant Innovation of the Year" at LegalTech Breakthrough Awards
ARAG UK announced that Law Assist has been named AI Legal Assistant Innovation of the Year in the sixth annual LegalTech Breakthrough Awards. The recognition highlights a practical move toward faster, more accurate legal support inside the tools advisers already use.
What Law Assist Does
Law Assist is a moderated generative AI assistant that answers legal questions in plain language using approved ARAG Law guidance and official sources like GOV.UK and legislation.gov.uk. Every answer includes citations and clickable links so advisers can verify immediately. If a question falls outside its remit or jurisdiction, it flags that clearly.
It runs inside Microsoft Teams, with no extra logins or new tools to manage. The solution is hosted within ARAG Law's Microsoft 365 environment to support data privacy and compliance.
Adding new knowledge is straightforward: upload any approved document and Law Assist learns from it right away. That makes it easy to extend coverage into new legal areas without redevelopment.
Why It Matters for Legal Teams
- Shorter calls and fewer call-backs through instant, verifiable answers.
- Consistent, evidence-backed guidance across teams, with sources cited.
- Faster onboarding for new advisers through searchable, trusted knowledge.
- Human judgment stays in control-AI assists, it doesn't overreach.
- Scalable knowledge management that grows with the business.
"We designed Law Assist to deliver instant legal clarity. The solution has already delivered measurable impact, reducing call times and call-backs significantly, driving up customer satisfaction thanks to faster, more accurate answers, as well as overwhelmingly positive adviser feedback, citing improved efficiency and confidence," said David Haynes, CEO of ARAG UK. "We're thrilled to have won this award. In a world where speed and accuracy define client trust, we believe that this solution delivers both, keeping the human expertise that clients value most at the forefront."
The LegalTech Breakthrough Awards program spotlights the most innovative companies and solutions in legal technology worldwide. This year's program attracted thousands of nominations from more than a dozen countries, reflecting strong momentum across research, automation, case management, e-discovery, compliance, and secure cloud services.
"Law Assist offers efficiency and precision without replacing human experience and expertise. Legal advisers are often bogged down when checking details by having to wade through hundreds of pages of legal documents, along with long call times, call-backs, and a complicated customer journey that often results in frustrated clients," said Bryan Vaughn, Managing Director, LegalTech Breakthrough. "Law Assist transforms legal knowledge into actionable answers - securely, accurately, and at speed - delivering measurable benefits for advisers and customers alike. ARAG UK's solution removes the friction of searching, so legal professionals can focus on what matters: advising clients confidently and efficiently."
Practical Takeaway
If your team fields high volumes of legal queries, a secure assistant inside your daily workflow can cut time-to-answer while raising quality. Citations keep verification tight, and clear guardrails ensure professional judgment stays central.
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