Attuned Intelligence Secures $13M to Tackle Hospital Call Center Backlogs with Supervised AI
Attuned Intelligence emerged from stealth with $13 million in seed funding led by Radical Ventures and Threshold Ventures. Their supervised voice AI is built for hospital and health system main lines, answering every call instantly while safely resolving up to 70% of interactions.
The funding will speed up product development, hiring, and ongoing deployments across hospitals and safety-net providers. For operations leaders under pressure, this is a direct path to shorter wait times, higher patient satisfaction, and better use of staff time.
Why this matters
Hospitals spend tens of billions on call centers, yet many operate at roughly 60% of needed staffing due to turnover and vacancies. The result: long waits, missed calls, and frustrated patients. Attuned's approach attacks that bottleneck without sacrificing safety or oversight.
What the platform does
Attuned combines instant response with layered AI supervision and transparent human oversight. Routine requests are automated, urgent issues are escalated immediately, and leaders get real-time visibility into how decisions are made. The system supports multiple languages and fits the volume and variability of hospital main lines.
- Answers every call, 24/7
- Safely resolves up to 70% of interactions
- Immediate escalation for emergencies and sensitive issues
- Multiple languages for equitable access
- Go live in days via simple call forwarding
- Deeper EHR integrations added over the following weeks (built for hospital-grade scale and safety)
- Real-time observability so operations teams see exactly what's happening
Early results: Lowell Community Health Center
Lowell CHC, serving 40,000 patients annually, went live in 10 days. The platform now answers the main line 24/7 and handles over 6,000 calls per week across emergencies, medication questions, billing, and records-often in multiple languages where accuracy matters most. The organization is on track to automate over 70% of its call center workload.
"Streamlining patient access, ensuring language access, and maintaining an exceptional experience at every touchpoint are at the heart of everything we do," says Padma Sastry, CIO at Lowell CHC. "Our work with Attuned has been an important step in supporting our team to deliver on these goals."
Adoption and scale
Attuned is onboarding multiple hospitals per week, with each current implementation handling thousands of calls daily. One health system routes nearly 50,000 calls weekly-volume that stretches traditional staffing but is handled efficiently with the platform.
"By focusing on hospital main lines, the team built for the highest stakes, where trust, safety, and patient impact matter most," says Lisa Xu, Partner at Threshold Ventures.
"On every single call, Attuned has over half a dozen specialized AI agents working in concert-some focused on language understanding, others on safety supervision-within a platform that provides real-time observability," adds Aaron Rosenberg, Partner at Radical Ventures.
How it works under the hood
Every call is handled by a supervised AI stack with specialized agents: some parse intent, others enforce safety policies and escalation rules. The platform balances automation with clear guardrails and human oversight, so teams maintain control while patients get immediate, consistent service.
Implementation playbook
- Start fast: forward main lines to Attuned and go live within days
- Stabilize: automate routine requests and set escalation rules
- Deepen: integrate with the EHR over the next few weeks to streamline scheduling, messaging, and records access
For teams planning integrations, standards like FHIR can help align workflows across systems.
What this means for healthcare leaders
- Answer every call, reduce abandonment, and shorten wait times
- Free frontline staff to focus on high-value tasks and in-person care
- Improve language access without adding headcount
- Maintain confidence with real-time supervision and transparent decision logs
Leader perspective
"We founded Attuned to rise to one of healthcare's hardest access challenges: to answer and resolve all patient phone calls," says Domenic Donato, Co-Founder and CEO. "Designed from the beginning for hospital-grade scale, safety, and situational breadth, the response from health systems has been overwhelming."
What's next
Attuned plans deeper, more sophisticated EHR integrations and a longer-term goal: safely and reliably handling 100% of health system patient communications end to end.
About Attuned Intelligence
Attuned Intelligence enables hospitals and health systems to answer every patient call with up to 70% automation and real-time supervision. Built for hospital main lines and safety-net providers, the platform handles everyday requests and urgent situations while giving operations leaders full transparency. Learn more at attuned-intelligence.com.
Further learning
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