Belarus and Kazakhstan Share Practical Playbooks on AI and Digital Government
In Astana, a Belarusian government delegation led by Prime Minister Aleksandr Turchin reviewed Kazakhstan's digital government stack and AI initiatives. The visit included the Digital Government Support Center and Astana Hub, with a focus on services that scale to entire populations and businesses.
The standout example: Kazakhstan's Digital Map of Families, which applies data to target social support with precision. The goal on both sides is clear-faster service delivery, fewer in-person visits, and measurable outcomes.
Why this matters
Kazakhstan ranks 10th globally on the UN online service index and 24th in the E-Government Development Index (EGDI). Over 90% of government services are available online-evidence that consistent execution can move national rankings and public satisfaction at the same time.
Key takeaways for government, IT, and development teams
- Digital ID + biometrics as the front door: Belarus plans a modern identification system backed by biometrics to enable secure, at-home access across a broad range of services.
- AI agents embedded into existing systems: Kazakhstan is packaging typical processes-service delivery and complaints handling-into microservices, supported by AI assistants and agents. These modules are export-ready with appropriate information security controls.
- Data-driven social support: Both countries are prioritizing analytics to detect social needs and deliver individualized aid. Belarus has this work set in its next five-year plan.
- Tech ecosystem collaboration works: Astana Hub drew lessons from Belarus' Hi-Tech Park, showing how cross-border knowledge transfer accelerates digital industry growth and public-sector adoption.
What leaders said
Yulia Shapkina, Belarusian Deputy Communications and Informatization Minister: "Our directions of development are identical-analytics for social needs, individualized support, and broader access to services. We'll study and implement the approaches we've seen here, making them safe, fast, and well-received by citizens."
Dmitry Mun, Vice Minister of Artificial Intelligence and Digital Development of Kazakhstan: "We have typical processes that plug into agency systems as microservices with the right security. A map of 50 AI agents has been adopted and will be incorporated across government agencies this year."
Implementation checklist
- Prioritize the top citizen journeys (e.g., benefits, permits, appeals) and assign AI agents to reduce handling time and errors.
- Wrap legacy systems with microservice adapters; manage access via an API gateway and enforce a clear security baseline.
- Roll out biometric-enabled digital ID with strong consent flows, privacy-by-design, and clear retention policies.
- Pilot in 2-3 agencies first; track cycle time, cost per transaction, adoption, and citizen satisfaction.
- Formalize knowledge exchange with peer governments; share reference architectures and reusable components.
Benchmarks and resources
For EGDI context and methodology, see the UN E-Government Survey. Kazakhstan's current position-24th on EGDI and 10th on the online service index-shows what consistent delivery looks like.
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Outlook
Kazakhstan's rollout of 50 AI agents across agencies and Belarus' five-year plan set the stage for shared pilots and reusable modules. Expect a push on digital ID, faster service completion, and analytics that tighten the link between citizen needs and delivery.
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