BPJS Kesehatan Launches AI JKN Assistant for Easier Healthcare Access

BPJS Kesehatan Launches AI-Powered JKN Assistant to Streamline Healthcare Access

Healthcare workers can now witness a practical improvement in patient service access through BPJS Kesehatan’s latest digital offering. The Mobile JKN Application has introduced the JKN Assistant, an AI-driven feature designed to simplify how participants interact with Indonesia’s National Health Insurance Program (JKN).

Improved User Experience With AI Assistance

Cahya Gita Mahrani, 18, a JKN participant from Kediri Regency, shared how the app has made healthcare management more straightforward. Since registering with JKN, she has used the Mobile JKN Application to display her digital health card, check membership status, and monitor contributions.

“The new JKN Assistant makes getting information faster and more efficient,” Gita explained. Powered by Large Language Model technology, this AI assistant delivers natural, quick, and interactive responses, helping users find answers without leaving the app.

Multiple AI Assistants Cater to User Needs

Within the Mobile JKN Application, participants can choose from three digital assistants: Keira, Kenzo, and Vira. Each is programmed to handle various inquiries related to the JKN Program.

• Gita noted how Keira helped her find the nearest healthcare facility while she was out of town.
• The assistant responds swiftly, providing both text and clear voice feedback for ease of use.

This feature is especially valuable for younger, tech-savvy users who prefer quick digital solutions over traditional methods.

Extending Digital Services Beyond the App

BPJS Kesehatan’s digital efforts also include the Administrative Services via WhatsApp, known as PANDAWA, operating at 08118165165. This service allows participants to handle complaints and inquiries conveniently without visiting BPJS offices.

Gita shared her positive experience with Pandawa, emphasizing the fast response times and ease of use, which suits busy schedules.

Encouraging Wider Adoption Among Healthcare Participants

Gita encourages other JKN participants, especially young people, to utilize the Mobile JKN Application and its AI features. She frequently helps friends and family set up and navigate the app, highlighting the practical benefits of digital healthcare access.

As technology continues to develop, digital tools like the JKN Assistant simplify healthcare interactions, making services more accessible and efficient for all participants.

For healthcare professionals interested in AI tools that improve service delivery and patient interaction, exploring relevant AI training can be beneficial. Visit Complete AI Training for courses on AI applications in healthcare and beyond.