CLARA Analytics Debuts AI Tools to Streamline Insurance Claims Management

CLARA Analytics Launches New AI Tools for Insurance Claims

On July 11, 2025, CLARA Analytics introduced two AI-powered tools aimed at improving decision-making and operational efficiency for insurance claims professionals. These tools, called CLARA Triage Risk Notes and Claim Event Indicators, are built to tackle common challenges such as missed opportunities and deviations from best practices in claims handling.

How the New Tools Work

Both tools are integrated within the CLARA Triage platform, which uses AI to prioritize claims that need immediate attention while streamlining the management of less critical claims. This helps adjusters focus their efforts where it matters most, improving claim outcomes and operational efficiency.

• Risk Notes: These generate automatic summaries that interpret the details of each claim, updating continuously as new structured and unstructured data is added.
• Claim Event Indicators: These analyze the timing of key claim events throughout the lifecycle, identifying important moments such as loss notification, medical treatment, return-to-work planning, treatment monitoring, and final stages like litigation or settlement.

Benefits for Claims Teams

CLARA Analytics emphasizes that these tools are meant to enhance, not replace, human expertise. According to CEO Heather Wilson, the AI provides ongoing oversight and strategic guidance, enabling claims teams to handle cases with greater accuracy and efficiency.

Currently, the tools are available for workers’ compensation claims, with plans to extend support to auto and general liability claims soon. Earlier in 2025, Merchants Insurance Group adopted CLARA’s AI technology to improve its auto liability claims processing.

Insurance professionals looking to stay updated on AI tools in claims management may also find value in exploring relevant AI tool resources and latest AI courses designed for the insurance sector.