Click Labs Acquires Evermile to Boost AI-Driven Retail Operations for SMEs
Click Labs Inc., a U.S.-based leader in logistics and on-demand delivery software, has acquired Evermile, a London-based AI platform focused on retail operations for small and mid-sized enterprises (SMEs). This move strengthens Click Labs' footprint in retail technology by adding advanced automation and AI tools for independent retailers worldwide.
Closing the Technology Gap for Independent Retailers
Omer Goldschmidt, Co-founder and CEO of Evermile, explained that their goal has always been to help small retail teams compete effectively without the need for costly, complex tools or large staff. Joining Click Labs will allow Evermile to scale its impact across multiple markets and retail sectors.
Since launching in 2023, Evermile has acted as a “virtual operations manager” by automating daily workflows typically handled manually. Its AI-driven platform manages tasks such as order preparation, delivery assignment, SLA tracking, support resolution, and personalized customer engagement. This automation frees up valuable time for SME teams while improving consistency and customer satisfaction.
Trusted by Leading Retailers
Evermile has supported thousands of independent retailers across the UK, processing hundreds of thousands of orders. Its clients include brands like Ottolenghi, CakeBox, and Paul’s Bakery, spanning sectors such as food, fashion, wine, and pharmacies.
Click Labs’ Vision for Smarter Retail Operations
Samar Singla, CEO of Click Labs, highlighted that Evermile offers technology and operational expertise that merchants appreciate. Together, they aim to simplify retail operations, enhance customer experiences, and support smarter growth in a challenging market environment.
With AI transforming ecommerce, SMEs face pressure to improve operations and customer experience without the resources large brands have. This acquisition offers enterprise-level automation built specifically for smaller businesses, helping retailers innovate faster and deliver personalized experiences at scale.
Expanding Retail Operations Capabilities
This deal marks Click Labs’ entry into retail operations, providing an end-to-end platform covering the entire customer journey—from website checkout to doorstep delivery and post-purchase support. Evermile will continue operating as a standalone brand for now, with its technology gradually integrated into Click Labs’ flagship products like JungleWorks, Tookan, Yelo, and Hippo. The combined platform will roll out across key markets in North America, Europe, the Middle East, and APAC.
Industry Consolidation Reflects Changing Retailer Expectations
The acquisition is part of a wider trend in logistics and retail tech consolidation, driven by retailers’ growing demand for unified platforms that streamline operations. Recent high-profile deals include DoorDash acquiring SevenRooms, Uber investing in Trendyol, and GlobalE purchasing ReturnGO.
Operations professionals looking to stay ahead should consider how AI and automation tools can optimize workflows and improve customer engagement. For those interested in practical AI skills relevant to retail operations and more, resources such as the Complete AI Training courses by job role offer targeted learning paths.
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