CloudScale365 Partners with Krista Software to Deliver Agentic AI Automation for Internal Ops and MSP Clients
CloudScale365 is partnering with Krista Software to automate end-to-end ops across service, HR, and finance. The goal: faster cycles, fewer errors, and auditable outcomes.
CloudScale365 Partners with Krista Software to Bring Agentic AI to Operations
CloudScale365 announced a strategic partnership with Krista Software to automate complex workflows across its internal operations. Krista's agentic AI platform uses natural language understanding to coordinate people, applications, and data, moving beyond one-off bots and task scripts.
The goal: create a unified automation layer that spans customer service, HR, and finance-reducing handoffs, tightening compliance, and freeing teams to focus on higher-value work. For operations leaders, this is about measurable throughput, error reduction, and faster time-to-value, not hype.
Why this matters for Operations
Most teams are stuck stitching together point solutions across departments. Krista acts as an orchestrator that sits on top of existing systems and executes end-to-end workflows in plain language. That means fewer swivel-chair tasks, clearer ownership, and consistent outcomes you can audit.
- Shorter cycle times across HR onboarding, service requests, and finance approvals
- Lower error rates by standardizing multi-step processes across systems
- Faster compliance evidence collection and fewer exceptions
- Better SLA adherence with automations that coordinate people and apps
Rollout plan
Phase one: CloudScale365 is deploying Krista internally across customer service, HR, and finance. The no-code interface allows teams to interact with automations in plain language, reducing ticket backlogs and manual reconciliation.
Phase two: CloudScale365 will offer Krista solutions to its MSP clients, giving SMBs access to enterprise-grade orchestration without adding tool sprawl.
What Krista brings
- Natural language workflows that execute across systems, departments, and data sources
- Enterprise-grade integrations with audit trails and policy controls
- No-code design for rapid iteration by operations and process owners
- Use cases: HR onboarding, call center process automation, compliance data extraction from healthcare documents, finance workflows like claims processing and risk scoring
Executive perspective
CloudScale365 leadership emphasized a lead-by-example approach: prove value internally, then help clients implement with clarity on use cases, adoption paths, and ROI. The decision followed an evaluation of tools that were limited to single functions; Krista stood out by unifying automation across the organization and integrating with current systems.
Krista Software's leadership highlighted that the partnership will help more organizations streamline operations, reduce manual work, and achieve measurable outcomes from AI-driven automation.
Practical next steps for Ops leaders
- Map 3-5 high-friction workflows end-to-end; document systems, owners, and exceptions
- Define KPIs upfront: cycle time, touchless rate, error rate, and compliance exceptions
- Align data access and integrations; confirm audit logging and retention policies
- Start with a pilot in one function (e.g., HR onboarding or Tier-1 support) and expand
- Set change management basics: role clarity, training, escalation paths, and rollback
- Review AI risk controls and governance; align with your existing framework
For governance guidance, see the NIST AI Risk Management Framework here.
KPIs to track
- Process cycle time and queue time reduction
- Touchless automation rate and first-contact resolution
- Error/rework rate and exception volume
- SLA attainment and backlog trends
- Compliance evidence completeness and audit findings
- Cost per ticket/case and time-to-close
- Onboarding time-to-productivity and finance approval latency
About Krista Software
Krista Software provides an agentic platform that orchestrates people, applications, and AI into complete automated business workflows. It reduces app overload and agent sprawl so organizations can scale automation, cut costs, and accelerate transformation. Learn more at Krista.ai.
About CloudScale365
CloudScale365 helps small and medium-sized organizations address productivity, security, compliance, and support needs while controlling costs. As a single-source IT partner, the company delivers fully managed or co-managed solutions backed by a support team that understands industry-specific demands. Learn more at cloudscale365.com.
CloudScale365 and the CloudScale365 logo are trademarks of CloudScale365, Inc. and/or its subsidiaries. All other trademarks are the property of their respective owners.
Skill up your ops team
If you are building an internal AI automation program, explore role-based learning paths and certifications:
