Practical AI for Vietnam's Digital Government: CMC TS at the Project 06 Review Conference
At the national conference reviewing major government initiatives-including the first year of Resolution No. 57-NQ/TW, five years of the State Administrative Reform Master Program, and four years of Project 06-CMC TS, part of CMC Technology Group, presented new digital solutions for public administration.
The event was chaired by Prime Minister Pham Minh Chinh, Head of the Government's Steering Committee on Science, Technology, Innovation, Digital Transformation, and Project 06. Deputy Prime Ministers and senior leaders from ministries, agencies, and localities attended.
Prime Minister Pham Minh Chinh, along with ministerial and agency leaders, visited the CMC exhibition booth to see the solutions first-hand and discuss practical application in government work.
Why this matters for government leaders
The tools address core government needs: faster public service guidance, consistent document drafting, real-time urban safety monitoring, and better engagement with citizens at the commune level. They are built to work within agency security policies and help reduce manual workload without adding complexity.
Three solutions highlighted by CMC TS
- C-Agent: An AI assistant built for administrative work and powered by a Vietnamese LLM. It helps officials find legal documents, guide citizens through procedures, and draft official documents, while adhering to internal data security protocols.
- C-Vision: A computer-vision system for real-time monitoring of urban safety and order. It detects irregularities and flags risks early to support community safety and infrastructure management.
- Commune-level digital transformation ecosystem: A platform connecting commune leaders, officials, hamlet/neighborhood heads, and citizens. It supports local governance, public service delivery, incident reporting, and grassroots digital economy and society development.
How agencies can apply these solutions
- Start with clear use cases: Pick high-volume tasks (e.g., procedure guidance, draft generation, incident reporting) and define success metrics like processing time and citizen satisfaction.
- Prepare data and access rules: Inventory legal documents, templates, and procedure guides; set access permissions and retention policies to match existing security protocols.
- Pilot, then scale: Run a 6-12 week pilot in one unit, measure outcomes, document lessons, and expand to other departments once results are stable.
- Integrate with current systems: Plan connections with the agency's case management, document management, and video/surveillance systems to avoid duplicate work.
- Train staff: Provide short, practical training for front-line users and administrators; include guidance on responsible AI use and data handling.
- Establish oversight: Set up a small cross-functional team (IT, legal, operations) to monitor accuracy, security, and service quality.
Policy context and commitments
Speaking at the event, Pham Ngoc Bac, Executive Vice President of CMC Technology Group and CEO of CMC TS, underscored that Project 06 and Resolution No. 57-NQ/TW are strategic policy foundations. These frameworks enable Vietnamese tech firms to partner with the government in building an effective, citizen-centered digital administration.
CMC confirmed continued investment in research and development, development of core technologies, and close coordination with ministries, sectors, and localities. The goal is a cohesive digital ecosystem that supports governance, society, and the economy.
Further reference
Build team capability
If your unit is piloting AI for document drafting, citizen guidance, or monitoring, consider a short skills program for staff on safe, effective use of AI tools. A curated list by job role can help you plan training paths: AI courses by job role.
Your membership also unlocks:
