CommBank ranks among top four global banks for AI maturity in 2025
CommBank has been named one of the world's top four banks in the 2025 Evident AI Index and the leading bank in Asia-Pacific. The Index benchmarks 50 global banks across Talent, Innovation, Leadership and Transparency.
CommBank rose from #5 in 2024, reflecting sustained investment in responsible AI and delivery of measurable outcomes for customers and communities. It also ranked #1 for Talent Development and Responsible AI Leadership, alongside several peers.
Why this matters for executives
AI maturity signals whether a bank can turn research into production systems at scale while managing risk. High performance across Talent, Innovation, Leadership and Transparency shows an institution can deliver better customer experiences, tighter controls and faster iteration without losing trust.
What moved CommBank up the rankings
- Strategic partnerships: First Australian company to form a strategic partnership with OpenAI and an expanded collaboration with Anthropic to explore safe, scalable generative AI solutions.
- Customer-facing innovation: Collaboration with cyber-intelligence firm Apate.ai to use near real-time scam intelligence and help protect Australians from harm.
- People and capability: Launch of the CommBank Seattle Tech Hub in March 2025 to work with global partners, plus roll-out of AI-powered engineering tools to lift developer productivity across the bank.
Leadership signals
CommBank leadership emphasized a long-term strategy, strong platforms and partnerships, and a commitment to responsible, more personalized customer experiences. Evident highlighted that the bank defended a top-five position by improving in Talent and Transparency despite intense competition.
Responsible AI as the operating system
The bank's responsible AI approach guides how systems are designed, built and used. The goal is clear: better outcomes for customers, communities and the Australian economy while maintaining trust and safety.
Strategic takeaways for banks and large enterprises
- Make Talent a board-level priority: develop engineers, data scientists and product leaders with modern AI workflows and tools.
- Secure partnerships with top AI labs to accelerate learning and stress-test safety approaches.
- Ship to production: move beyond pilots with clear customer outcomes and measurable value.
- Institutionalize Responsible AI: policies, tooling and audits that improve transparency and reliability.
- Protect customers with near real-time scam and fraud intelligence integrated into core channels.
- Place teams near key ecosystems (e.g., Seattle) to speed collaboration and adoption.
For context on the benchmark and methodology, see the Evident AI Index at Evident.
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